Customer Service Representative
Location: LITTLE ROCK, AR
Job Type: fulltime
Company: Andre Pendleton - State Farm Agency
Salary: $40000.0 - $50000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative - Summary
The Customer Service Representative (CSR) plays a crucial role in delivering outstanding support and service to clients, ensuring every interaction is handled with professionalism and care. As a key member of an insurance agency team, the Customer Service Representative is responsible for fostering positive relationships, managing inquiries, and supporting the agency’s mission to provide value-driven solutions to customers. This position is ideal for individuals who thrive in dynamic environments and are dedicated to continuous personal and professional growth. Whether you are new to the insurance industry or bring prior experience, the agency offers training and development to help you succeed and advance in your career.
Working as a Customer Service Representative provides a unique opportunity to build communication and problem-solving skills while contributing to an organization that prioritizes client satisfaction and long-term relationships. This role offers exposure to various aspects of the insurance business, from policy servicing to claims assistance, and is suited for those who enjoy engaging with clients and making a meaningful impact on their experience. The agency values individuals who demonstrate initiative, integrity, and a commitment to excellence, and who are eager to learn and adapt in a rapidly changing industry.
The agency’s supportive team environment encourages collaboration, continuous learning, and personal accountability. As a Customer Service Representative, you will have the chance to participate in ongoing training, obtain necessary industry licenses, and work alongside experienced professionals. This position also presents opportunities for advancement based on performance and professional development. By joining the agency as a Customer Service Representative, you will contribute to a culture of service, trust, and success, while developing skills that are valuable across the insurance and financial services sector.
Duties & Responsibilities- Establish and nurture customer relationships through proactive communication and follow-up.
- Deliver prompt, accurate, and friendly customer service in all interactions, including responding to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarifications.
- Utilize a needs-based review process to educate clients about various insurance options and help them make informed decisions.
- Maintain a high standard of work ethic and demonstrate commitment to success on a daily basis.
- Complete timely and thorough activity reports for management review.
- Stay current with product updates, licensing requirements, technical advancements, and continuing education in the insurance industry.
- Work collaboratively with team members to achieve agency goals and deliver a seamless customer experience.
- Competitive base salary with the potential for bonuses based on performance.
- PTO including vacation and personal/sick days.
- Opportunities for professional growth and advancement within the agency.
- Valuable hands-on experience in the insurance industry.
- Supportive team environment focused on continuous learning and skill development.
- Excellent interpersonal skills with a customer-focused attitude.
- Strong verbal, written, and listening communication abilities.
- Organizational skills and attention to detail.
- Ability to multi-task, prioritize work, and maintain accuracy under pressure.
- Self-motivated and proactive in identifying and solving problems.
- Demonstrated ability to work effectively both independently and as part of a team.
- Proficiency in learning and using agency computer systems and processes.
- Commitment to maintaining confidentiality, professionalism, and integrity at all times.
- Willingness and ability to obtain Property & Casualty and Life & Health licenses as required by agency and state regulations.
- Desire to stay updated on industry knowledge, regulatory changes, and best practices through continuing education.
- Motivated self-starter who excels in a fast-paced, client-focused environment.
- Brings energy, enthusiasm, and a positive attitude to daily interactions and team collaboration.
- Enjoys helping clients and is dedicated to delivering a remarkable service experience.
- Values accuracy, timeliness, and continuous improvement in all aspects of work.
- Demonstrates flexibility and adaptability in handling changing priorities and customer needs.
- Eager to learn, develop new skills, and pursue long-term career growth in the insurance industry.
- This Customer Service Representative position is offered by an independent agency, not directly by the parent insurance company.
- Selected candidates must successfully complete all required licensing and training.
- Employment is contingent upon meeting agency standards and regulatory requirements.
- The agency provides equal employment opportunities for all qualified applicants.
- To take the next step in your career as a Customer Service Representative, click the job application button to submit your application and join a team focused on growth, service, and professional development.
"State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs."