Customer Service Representative
Location: SALEM, OR
Job Type: fulltime
Company: Teresa Lulay - State Farm Agency
Salary: $39000.0 - $44850.0 per year
Category: Insurance
Job Description Apply Now
The Customer Service Representative (CSR) role is a key position within the insurance industry, providing essential customer support and assistance to policyholders and prospects. As a Customer Service Representative, you will be responsible for delivering outstanding service, building meaningful relationships with clients, and ensuring a positive insurance experience. This full-time opportunity is based in Salem, OR, and offers a supportive, professional work environment within a well-established State Farm agency.
This Customer Service Representative position is designed for individuals who thrive on helping others and possess strong interpersonal and communication skills. As a CSR, your primary focus will be on assisting clients with their insurance needs, addressing questions regarding policy coverage, eligibility, billing, and claims, and providing accurate, timely responses to inquiries. You will play a critical role in maintaining customer satisfaction and loyalty through attentive and personalized service. Working as part of a dedicated team, you will have the opportunity to contribute to the agency’s success while expanding your knowledge of insurance products and services.
In this Customer Service Representative position in Salem, OR, you will utilize your ability to assess customer needs and apply problem-solving skills to resolve client concerns efficiently. The role also involves using a customer-focused approach to educate clients about available insurance options, helping them make informed decisions regarding their coverage. As an integral part of the agency’s operations, you will support day-to-day administrative tasks such as answering phones, greeting clients, and following up on customer requests, ensuring each interaction is professional and welcoming.
Working as a Customer Service Representative in Salem, OR, provides the unique benefit of being part of a reputable State Farm independent contractor agency, offering growth potential and opportunities for advancement. The agency fosters a collaborative environment where your contributions are valued, and your career development is encouraged. If you are motivated to succeed, attentive to detail, and committed to delivering high-quality service, this role is an excellent fit for your skills and aspirations. Apply now to take the next step in your career as a Customer Service Representative and join a team dedicated to making a difference for clients every day.
Customer Service Representative - Summary- Full-time Customer Service Representative role within a State Farm agency in Salem, OR
- Focus on providing exceptional customer service and support to insurance clients
- Opportunities for professional growth and valuable industry experience
- Answer incoming calls and greet clients in a professional, courteous manner
- Establish and maintain client relationships through prompt, accurate, and friendly service
- Follow up with customers as needed to address questions and resolve issues
- Respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
- Educate customers about insurance options using a needs-based review process
- Support day-to-day office operations and collaborate with team members to maintain a positive work environment
- Competitive salary plus commission/bonus opportunity
- PTO, including vacation and personal/sick days
- Opportunities for advancement within the agency
- Valuable industry experience and professional development
- Sales experience (inside sales, outside sales, retail sales associate, or telemarketing) preferred
- Excellent written, verbal, and listening communication skills
- Self-motivated and proactive in problem-solving
- Detail-oriented with strong organizational skills
- Ability to work effectively within a team environment
- Capacity to assess customer needs and conduct effective client interviews
- Strong customer relations and empathy skills
- Must be able to obtain Property Casualty license
- Must be able to obtain Life and Health license
- Passionate about delivering exceptional customer service
- Demonstrates integrity, professionalism, and reliability
- Enjoys working in a collaborative team setting
- Seeks opportunities for personal and professional growth
- Willing to pursue necessary licensing and training
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies
- Employees of State Farm agents must be able to successfully complete all licensing requirements and training programs
- State Farm agents are independent contractors who hire their own employees; employees of State Farm agents are not employees of State Farm
- Working in Salem, OR offers a welcoming community and a supportive work environment
If you are ready to take the next step in your career as a Customer Service Representative, click the job application button to submit your resume and join a team committed to customer satisfaction and professional excellence.