Customer Service Representative
Location: MONTGOMERY, AL
Job Type: fulltime
Company: Maranda Hiett - State Farm Agency
Salary: $30000.0 - $100000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative positions offer dynamic opportunities for individuals who are passionate about providing excellent client support and building long-term customer relationships. As a Customer Service Representative (CSR), you will have the chance to join a highly respected insurance team where your efforts directly contribute to the company’s growth and client satisfaction. This role is designed for motivated self-starters who thrive in a fast-paced office setting and are eager to develop their professional skills in insurance services.
As a Customer Service Representative, you will play a vital role in ensuring customers receive prompt, accurate, and friendly assistance. You will engage with clients by responding to inquiries about insurance products, processing policy changes, clarifying billing, and assisting with claims submissions. Your primary focus will be on providing value-based conversations, delivering an exceptional customer experience, and fostering ongoing relationships that support retention and growth within the agency.
Insurance experience is not a prerequisite for this role; comprehensive training is provided for individuals who demonstrate the right skill set and an eagerness to learn. This makes the Customer Service Representative position ideal for candidates who are detail-oriented, proactive in problem-solving, and dedicated to delivering top-tier service. Bilingual candidates, particularly those who speak Spanish or Vietnamese, are strongly encouraged to apply, as these language skills are highly valued in serving a diverse customer base.
In this full-time Customer Service Representative role, you will join a supportive and collaborative team environment, where your work ethic and commitment to success are recognized and rewarded. The position offers a competitive base salary with commission opportunities, as well as a comprehensive benefits package including health and dental insurance, group life insurance, and paid time off. Additional incentives may be available for those who are already licensed or who obtain their licenses within the required timeframe.
The Customer Service Representative position also offers valuable experience and outstanding preparation for those interested in future advancement within the insurance industry. You will be expected to maintain current knowledge of insurance products, participate in ongoing training, and keep up with technical developments and licensing requirements. Your ability to multi-task, stay organized, and communicate effectively in both written and verbal forms will be essential to your success in this role.
Working as a Customer Service Representative provides a unique opportunity to develop skills that are transferable across a wide range of industries. The role is especially rewarding for individuals who enjoy helping others, are able to work independently and as part of a team, and take pride in achieving accurate, timely results. The office environment fosters professional growth, encourages proactive problem-solving, and values employees who are dedicated to customer service excellence.
Located in a vibrant and welcoming community, this Customer Service Representative position offers the chance to work in an area known for its friendly atmosphere and supportive business environment. By joining this team, you become part of a network of professionals dedicated to making a positive impact on the lives of clients through exceptional service.
Take the next step in your career by applying for the Customer Service Representative position today. Click the job application button to submit your resume and begin the process of joining a team that values your contributions and is committed to your professional development.
Customer Service Representative - Summary- Serve as the first point of contact for customers seeking information about insurance products and services.
- Deliver prompt, accurate, and friendly service to clients, ensuring a positive experience at every interaction.
- Build and maintain long-lasting customer relationships through value-based conversations and personalized support.
- Establish and nurture customer relationships, providing timely follow-up as needed.
- Respond to inquiries regarding insurance availability, eligibility, coverage options, policy changes, transfers, claims submissions, and billing clarification.
- Educate clients about insurance options using a customer-focused, needs-based approach.
- Maintain detailed activity reports and document all customer interactions for agent review.
- Demonstrate a strong work ethic and total commitment to daily success.
- Stay updated with product changes, licensing requirements, and continuing education.
- Competitive base salary with commission opportunities.
- Bonus incentives for licensed candidates or those who achieve licensing milestones.
- Comprehensive benefits package including health and dental insurance (eligibility after probationary period), group life insurance, and paid time off for personal, sick, and vacation days.
- Opportunities for career growth and advancement within the agency.
- Excellent interpersonal and communication skills, both written and verbal.
- Organizational skills with attention to detail and the ability to multi-task.
- Self-motivated, proactive in problem-solving, and dedicated to providing outstanding customer service.
- Bilingual abilities in Spanish or Vietnamese are highly desirable.
- Ability to learn and apply new computer functions efficiently.
- Property & Casualty insurance license (must be obtained within 30 days of hire).
- Life and Health insurance license (must be obtained within 30 days of hire).
- Commitment to staying current with industry developments, products, and licensing requirements.
- Energetic, people-oriented professional who thrives in a fast-paced environment.
- Demonstrates a strong commitment to accuracy and timely completion of work.
- Capable of working both independently and as part of a team.
- Shows pride in delivering high-quality service and supporting business growth.
- This position is with an independent contractor agent office and not with the parent insurance company.
- Selected candidates must complete applicable licensing requirements and training programs as needed.
- The employer is committed to providing equal employment opportunities and fostering an inclusive work environment.
If you are ready to take your customer service career to the next level, submit your application for the Customer Service Representative position by clicking the job application button. We look forward to reviewing your qualifications and discussing the next steps in our hiring process.