Customer Service Representative
Location: PORT ALLEN, LA
Job Type: fulltime
Company: Clay Stewart - State Farm Agency
Salary: $31000.0 - $55000.0 per year
Category: Insurance
Job Description Apply Now
Customer Service Representative - Summary
The Customer Service Representative (CSR) plays a pivotal role in supporting the ongoing success and growth of an insurance agency. As part of a dynamic, client-focused team, the CSR is responsible for delivering high-quality service and building strong relationships with customers. This position offers a unique opportunity for individuals passionate about customer service and interested in the insurance industry. With comprehensive training provided, individuals from a variety of professional backgrounds are encouraged to apply, especially those eager to learn, grow, and advance within the organization. As a key point of contact for clients, the CSR ensures that every customer receives a remarkable experience through value-based conversations and efficient problem-solving.
Joining this collaborative team means taking on a role that is both challenging and rewarding. The Customer Service Representative position is ideal for self-starters who thrive in a fast-paced environment, demonstrating initiative, attention to detail, and a commitment to excellence. With opportunities for professional development and advancement, this role supports career growth in the insurance sector. Applicants will find a supportive workplace that values teamwork, integrity, and a strong work ethic, all while providing services that help customers protect what matters most to them.
Duties & Responsibilities- Establish and maintain strong customer relationships through regular communication and follow-up, ensuring client needs are met in a timely manner.
- Deliver prompt, accurate, and courteous customer service by responding to inquiries about insurance products, policy coverage, eligibility, billing, policy changes, transfers, claims, and other service-related questions.
- Educate customers on available insurance options using a customer-focused, needs-based review process, empowering clients to make informed decisions about their coverage.
- Utilize effective communication skills to clarify policy details, address concerns, and facilitate smooth transactions for policy updates or claims.
- Demonstrate a strong team orientation by collaborating with colleagues to achieve department goals and support office operations.
- Exhibit a proactive approach to problem-solving and customer advocacy, ensuring any issues or concerns are resolved efficiently.
- Maintain consistent documentation and client records to ensure compliance with company procedures and regulatory requirements.
- Commit to ongoing learning and completion of all necessary training and licensing required for the insurance industry.
- Competitive hourly compensation, commensurate with licensing and experience.
- Commission opportunities for licensed staff, providing additional earning potential.
- Paid time off, including vacation and personal/sick days, supporting work-life balance.
- Retirement plan options, helping you plan for your long-term financial security.
- Valuable hands-on experience in the insurance industry with a reputable agency.
- Clear pathways for growth and advancement within the agency, rewarding dedication and achievement.
- Previous customer service experience is preferred but not required; comprehensive training is provided for the right candidate.
- Familiarity with CRM platforms such as Salesforce is a plus.
- Possess excellent written, verbal, and listening communication skills.
- Demonstrate self-motivation, a strong work ethic, and attention to detail.
- Proactive in identifying solutions and resolving customer issues.
- Ability to work effectively both independently and as part of a team.
- Skilled at assessing customer needs and conducting productive interviews to gather relevant information.
- Demonstrate empathy and the ability to relate to a diverse customer base.
- Must be able to obtain Property & Casualty insurance license as well as Life & Health insurance license as required by state regulations.
- Energetic, professional, and motivated to build a career in the insurance industry.
- Thrives in a fast-paced environment and embraces new learning opportunities.
- Exhibits strong interpersonal skills and a passion for delivering excellent customer service.
- Open to constructive feedback and dedicated to continuous improvement and personal development.
- Goal-oriented and committed to achieving both individual and team objectives.
- This position is with an independent contractor insurance agent and not with a national insurance company.
- All employees must successfully complete any applicable licensing requirements and training programs as mandated by state law and agency policy.
- Insurance agents who hire for this position are independent business owners and their employees are not employees of any national insurance company.
- We are an Equal Opportunity Employer and encourage individuals from all backgrounds to apply.
If you are motivated to succeed and envision yourself as a valuable member of this team, we encourage you to apply for the Customer Service Representative position by clicking the application button. Take the first step toward a meaningful and rewarding career in the insurance industry today.