Customer Service Representative
Location: SAN JOSE, CA
Job Type: fulltime
Company: Jim Edington - State Farm Agent
Salary: $50000.0 - $70000.0 per year
Category: Insurance
Job Description Apply Now
Customer Service Representative - CSR
Are you passionate about providing exceptional support and building positive relationships with customers? We are seeking a motivated and energetic Customer Service Representative (CSR) to join our team. This role offers an exciting opportunity to help drive business growth while delivering a remarkable customer experience. As a key member of our customer support team, you will benefit from a supportive environment where ongoing learning and career advancement are encouraged.
As a Customer Service Representative, you will interact directly with clients, addressing their needs, resolving inquiries, and ensuring their satisfaction at every stage. Whether you are new to the insurance industry or bring relevant experience, we provide comprehensive training to equip you with the skills and knowledge required for success. This position is designed for individuals who are self-starters, thrive in fast-paced settings, and value teamwork and professional development.
Our company is dedicated to helping clients understand their insurance options and make informed decisions. We value integrity, accuracy, and a client-first approach. Here, you will enjoy a collaborative workplace culture that prioritizes growth, both for our customers and our team members. As a CSR, you will play a critical role in supporting customers through value-based conversations and thoughtful service, ensuring their needs are met with efficiency and care.
Working as a Customer Service Representative offers the unique opportunity to develop valuable industry knowledge, earn a competitive salary, and access a range of benefits. We are committed to supporting your professional journey, offering pathways for advancement and skill enhancement. If you are goal-oriented, proactive, and dedicated to delivering top-tier customer service, we encourage you to apply and take the next step in your career.
Customer Service Representative - Summary- Engage with customers to establish and nurture lasting relationships
- Respond to client inquiries with accuracy and efficiency
- Educate customers on insurance products and service options
- Contribute to business growth through exceptional service and value-based discussions
- Thrive in a fast-paced, team-oriented environment with ample opportunities for learning
- Establish and maintain customer relationships, following up as needed to ensure satisfaction
- Provide prompt, accurate, and friendly service, including responding to questions about insurance eligibility, coverages, policy changes, claims, and billing
- Utilize a needs-based review process to educate clients about available insurance options
- Demonstrate a strong work ethic and commitment to personal and team success
- Support the team by generating thorough and timely activity reports
- Stay current with product changes, technical developments, and continuing education requirements
- Assist with onboarding new customers and supporting existing clients through policy updates and service requests
- Collaborate with colleagues to ensure smooth office operations and an excellent customer journey
- Competitive base salary
- PTO including vacation and personal/sick days
- 401(k) plan with company match
- Valuable, hands-on experience in customer service and the insurance industry
- Opportunities for advancement and career growth within the company
- Excellent interpersonal, written, and verbal communication skills
- Strong organizational skills and attention to detail
- Self-motivated and proactive in problem-solving
- Ability to multi-task and prioritize in a dynamic environment
- Customer-focused mindset and commitment to service excellence
- Team player with a positive attitude
- Ability to learn and utilize various computer systems
- Pride in completing work accurately and on time
- Ability to obtain Property & Casualty and Life & Health insurance licenses (training provided if not yet licensed)
- Willingness to keep up-to-date with industry changes and ongoing education
- Energetic, personable, and enthusiastic about helping others
- Adept at building rapport with clients and colleagues alike
- Demonstrates initiative and a willingness to learn
- Detail-oriented with a strong sense of responsibility
- Thrives in a team environment and values contributing to shared goals
- This position is offered through an independent contractor agent and is not a direct employment opportunity with State Farm Insurance Companies
- Successful completion of applicable licensing requirements and training programs is required
- We maintain a diverse, inclusive, and equitable workplace, welcoming candidates from all backgrounds
- Our company is committed to professional growth, ongoing learning, and providing a supportive work environment
- Enjoy working in a dynamic area with a strong community spirit and ample opportunities for personal and career growth
If you are ready to take on a rewarding role as a Customer Service Representative, we invite you to apply today by clicking the job application button. Join our team and help us deliver outstanding service and support to our valued clients!
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.