Customer Service Representative
Location: Oxon Hill, MD
Job Type: fulltime
Company: Reggie Harris - State Farm Agency
Salary: $31000.0 - $45000.0 per year
Category: Insurance
Job Description Apply Now
Are you passionate about delivering exceptional service and building lasting relationships with customers? We are seeking a dedicated and enthusiastic Customer Service Representative to join our team full-time in Oxon Hill, MD. This dynamic position is ideal for individuals who thrive in a fast-paced office environment and enjoy interacting with clients to provide support, information, and solutions. As a Customer Service Representative, you will play a pivotal role in ensuring customer satisfaction, managing front office responsibilities, and contributing to the overall success of our agency.
The Customer Service Representative position offers a unique opportunity to grow your career within a reputable insurance agency. No prior insurance experience is required, as comprehensive training will be provided to the right candidate who demonstrates a positive attitude, excellent communication skills, and a willingness to learn. This role is essential for maintaining high service standards and supporting the agency's mission to deliver outstanding customer care.
Working as a Customer Service Representative in Oxon Hill, MD, provides the chance to engage with a diverse community while developing valuable professional skills. The welcoming atmosphere of the area and the supportive team environment make it a great place to launch or advance your career in customer service. If you are ready to take the next step and join a team that values growth and collaboration, this is the opportunity for you!
Customer Service Representative - Summary- Serve as the primary point of contact for clients, ensuring their needs are met with professionalism and efficiency
- Support the daily operations of the front office, including managing inquiries, calls, and documentation
- Work in a full-time capacity, contributing to the agency’s mission and goals
- Receive full training and potential for advancement within the agency
- Provide accurate information about products and services to clients and resolve any emerging issues in a timely manner
- Efficiently manage incoming and outbound calls, addressing customer questions and concerns
- Handle customer complaints by providing appropriate solutions and alternatives within established timeframes, and follow up to ensure complete resolution
- Maintain detailed records of customer interactions, process customer accounts, and handle necessary documentation and filing
- Collaborate with team members to ensure consistent delivery of high-quality customer service
- Maintain confidentiality and adhere to agency policies and procedures at all times
- Competitive base pay with additional bonus opportunities
- PTO including vacation and personal/sick days
- Valuable on-the-job experience and skill development
- Opportunities for professional growth and advancement within the agency
- No prior insurance experience required; training will be provided
- Must be willing to obtain a Property and Casualty insurance license as required by state regulations
- Strong phone communication and active listening skills
- Comfortable making outbound calls and engaging with clients
- Demonstrated ability to multitask, prioritize, and manage time effectively
- Excellent written and verbal communication and presentation skills
- Patient, empathetic, and able to advocate for clients when necessary
- Strong problem-solving and organizational skills
- Outgoing, professional demeanor with a passion for helping others
- Enjoys interacting with people and building rapport quickly
- Technologically savvy with strong computer skills
- Collaborative, works well with team members in a dynamic office setting
- Driven to learn and grow within the insurance industry
- This position is with an independent contractor agent for a major insurance provider, not directly with the parent company
- Employment requires successful completion of all applicable licensing requirements and training programs
- Employees of this agency are not employees of the parent insurance company
- The agency is committed to providing equal employment opportunities (EEO) and encourages all qualified applicants to apply
If you are motivated to succeed and see yourself excelling as a Customer Service Representative, we invite you to apply today by clicking the job application button. Take the next step in your career and become a valued member of our team, where you can make a real difference every day!