Customer Service Representative (CSR)
Location: MOUNTAIN HOME, AR
Job Type: fulltime
Company: James Boyett - State Farm Agency
Salary: $30000.0 - $50000.0 per year
Category: Customer Service
Job Description Apply Now
Are you passionate about delivering outstanding customer experiences and building lasting relationships? We are seeking a dedicated Customer Service Representative (CSR) to join our team in Mountain Home, AR. As a Customer Service Representative for a well-established State Farm agency, you will play a vital role in ensuring client satisfaction, retention, and service excellence. This full-time opportunity is ideal for individuals who excel in communication, problem-solving, and have a genuine desire to help others with their insurance needs.
Joining our team as a Customer Service Representative in Mountain Home, AR gives you the opportunity to make a direct impact on the lives of our clients. You will be responsible for managing a variety of service and retention activities, working closely with clients to address inquiries, process policy changes, and provide timely solutions. Your role is essential in fostering customer loyalty and furthering the agency's reputation for unparalleled client care.
As a CSR, you will interact with customers by phone and in person, acting as the first point of contact for their insurance questions and concerns. The position involves educating clients about insurance products and coverage options, ensuring they feel confident and informed. You will also be responsible for managing customer records, processing claims, and assisting with billing clarifications. The ability to assess individual needs using a customer-focused, needs-based review process is central to your success in this role.
This full-time role offers the chance to work in a supportive office environment, collaborating with team members who are committed to excellence. You will receive hands-on training, valuable industry experience, and the chance to advance your career within the agency. Being part of our team in Mountain Home, AR means working in a welcoming community with a high standard of service, where your efforts truly make a difference.
We are committed to providing our employees with a competitive compensation package, including base salary plus commission and bonus opportunities. Our comprehensive benefits include paid time off for vacation and personal/sick days, Simple IRA matching to help you plan for the future, and ongoing opportunities for professional growth and advancement.
To succeed as a Customer Service Representative, you should bring prior customer service or sales experience, along with strong communication skills in both written and verbal formats. Attention to detail, self-motivation, and the ability to thrive in a team-oriented environment are essential. Applicants must be able to obtain Property and Casualty as well as Life and Health insurance licenses as required by state regulations. Training and support for licensing will be provided to the right candidate.
If you are ready to take the next step in your career and join a respected State Farm agency team in Mountain Home, AR, we encourage you to apply today by clicking the job application button. Bring your passion for service, your drive to succeed, and your commitment to helping others to our growing agency. We look forward to reviewing your application and discussing how you can contribute to our ongoing success.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.
Customer Service Representative (CSR) - Summary- Serve as the primary contact for customers, handling inquiries and providing information on insurance products and services.
- Focus on customer retention and satisfaction through exceptional service.
- Represent a reputable State Farm independent agency in Mountain Home, AR.
- Full-time position with opportunities for career growth and advancement.
- Answer phones and greet clients in a professional and friendly manner.
- Establish and maintain positive customer relationships.
- Provide prompt, accurate, and friendly service, including responding to inquiries about insurance availability, eligibility, coverage options, policy changes, transfers, claims, and billing.
- Use a needs-based review process to educate customers about insurance options tailored to their requirements.
- Maintain accurate customer records and documentation.
- Assist with claim submissions and billing clarifications.
- Collaborate with team members to ensure seamless customer service and office operations.
- Base salary plus commission and bonus opportunities.
- Paid time off, including vacation and personal/sick days.
- Simple IRA matching to support retirement planning.
- Access to valuable industry experience and training.
- Clear pathways for professional growth and advancement within the agency.
- Previous experience in sales or customer service preferred (retail, telemarketing, inside/outside sales, etc.).
- Excellent written, verbal, and listening communication skills.
- Strong attention to detail and organizational abilities.
- Self-motivated and proactive in problem-solving.
- Ability to work effectively both independently and as part of a team.
- Strong interpersonal skills with the ability to assess and relate to customer needs.
- Willingness and ability to obtain Property and Casualty, as well as Life and Health insurance licenses (support and training provided).
- Customer-focused and motivated to provide exceptional service.
- Enjoys working in a dynamic, fast-paced office environment.
- Committed to ongoing learning and professional growth.
- Demonstrates integrity, reliability, and a positive attitude.
- Interested in building a long-term career in the insurance industry.
- This position is offered by a State Farm independent contractor agent, not State Farm Insurance Companies.
- Successful applicants will complete all necessary licensing and training as required by state regulations.
- Employees of State Farm agents are not employees of State Farm.
- Enjoy being part of a community-focused agency in Mountain Home, AR.
- Apply now by clicking the job application button to take the next step in your career journey.