Customer Service Representative
Location: SARALAND, AL
Job Type: fulltime
Company: Donna Gatlin - State Farm Agency
Salary: $30000.0 - $65000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative - Summary
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a valued member of an independent insurance agency team, you will play a key role in delivering outstanding service and support to both new and existing clients. This position offers the opportunity to build relationships, hone your communication skills, and contribute to the ongoing success of a reputable insurance agency. If you are enthusiastic about helping others, enjoy working in a dynamic environment, and are eager to learn about the insurance industry, we invite you to apply for the Customer Service Representative opening.
Working as a Customer Service Representative allows you to engage directly with customers, address their inquiries, and provide solutions that meet their insurance needs. You will benefit from comprehensive training and ongoing professional development, ensuring you remain current on industry practices and licensing requirements. This is an excellent opportunity for those looking to start or advance their career in customer service and insurance, offering growth potential and valuable experience.
As part of our team, you will be encouraged to uphold our commitment to delivering remarkable customer experiences, take initiative in problem-solving, and maintain a high standard of accuracy and efficiency in your daily tasks. Your contributions will help drive the agency's growth and reinforce its reputation for excellent service. Our collaborative work environment and supportive leadership will help you thrive and achieve your career goals.
Duties & Responsibilities- Establish and nurture positive relationships with customers, ensuring their needs are met and following up as necessary.
- Deliver prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance policies, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Utilize a needs-based review process to educate customers on available insurance options and recommend suitable products.
- Demonstrate a strong work ethic, commitment to achieving daily and long-term goals, and uphold the agency’s service standards.
- Maintain timely and thorough activity reports to support agency operations and foster continuous improvement.
- Stay current with product updates, licensing requirements, technical developments, and participate in ongoing training and continuing education.
- Work collaboratively in a team environment, assisting colleagues and contributing to a positive workplace culture.
- Multi-task effectively, prioritize assignments, and ensure all client interactions are documented and handled confidentially.
- Competitive hourly pay structure with performance-based bonuses.
- Paid time off, including vacation days and personal/sick leave.
- Comprehensive health and dental insurance options.
- Opportunities to gain valuable industry experience and advance professionally within the agency.
- Supportive work environment focused on employee growth and development.
- Ability to obtain or currently hold a valid Property & Casualty insurance license.
- Interest in obtaining a Life and Health insurance license in the future (opportunity provided by the agency).
- Excellent interpersonal, written, and verbal communication skills.
- Strong organizational abilities and attention to detail.
- Proactive approach to problem-solving and customer service.
- Motivated self-starter with the ability to work independently and within a team.
- Adept at learning new computer functions and using agency management systems.
- Demonstrated ability to multi-task and manage competing priorities effectively.
- Commitment to accuracy, timeliness, and maintaining confidentiality of client information.
- Energetic, enthusiastic, and passionate about providing exceptional service to clients.
- Enjoys working in a fast-paced, goal-oriented environment with opportunities for professional growth.
- Values ongoing learning, self-improvement, and staying current with industry changes.
- Thrives in a collaborative team setting and takes pride in contributing to shared success.
- This position is employed by an independent contractor insurance agent, not the parent insurance company.
- All employees must complete necessary licensing requirements and training programs as outlined by the agency and regulatory bodies.
- Agency employees are not employees of the parent insurance company; the independent contractor agent is responsible for their own staff.
- We are committed to providing equal employment opportunities and maintaining an inclusive, respectful workplace that values diversity.
- Applicants must be authorized to work in the United States and meet all applicable legal and regulatory requirements for employment and licensure.
If you are ready to begin or advance your career as a Customer Service Representative in a supportive and dynamic environment, we encourage you to click the job application button and submit your resume today. We look forward to connecting with qualified candidates who are eager to make a positive impact and grow with our team.