Customer Service Representative
Location: THOMASVILLE, NC
Job Type: fulltime
Company: Matt Lowe - State Farm Agency
Salary: $35000.0 - $55000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative
Are you ready to launch or advance your career as a Customer Service Representative? This is a dynamic opportunity to join a driven and supportive team, where your professionalism and enthusiasm will make a measurable difference in customer experiences and business success. As a Customer Service Representative, you will be at the forefront of engaging with clients, ensuring their needs are understood, and delivering solutions that add real value to their lives. This position offers a structured pathway for professional growth, comprehensive training, and the chance to become an expert in the insurance industry.
In this role, you'll work directly with an independent insurance agency team, learning from seasoned professionals and contributing to a culture that values integrity, teamwork, and customer satisfaction. If you are a proactive communicator who thrives in a fast-paced environment and enjoys solving problems, this is your opportunity to take the next step in your career. The Customer Service Representative role is designed for individuals seeking long-term career development, with the added benefit of valuable experience gained in a highly respected field.
Our customer service team is committed to building strong relationships with clients, responding promptly to inquiries, and providing clarity on insurance products and policies. You will have the opportunity to educate clients on their options, assist with claims and policy management, and ensure that each customer interaction is positive and solution-oriented. The environment encourages continuous learning, with support for obtaining essential licenses such as Property & Casualty and Life & Health, empowering you to serve clients comprehensively and with confidence.
As a Customer Service Representative, you will play a key role in the agency's ongoing success by upholding high standards of service, maintaining meticulous records, and demonstrating a commitment to accuracy and thoroughness. Your contributions will help drive business growth and ensure customers feel valued and supported at every stage of their journey. This is your chance to join a team that values your development, rewards your achievements, and provides a clear pathway to advancement.
Customer Service Representative - Summary- Serve as the primary point of contact for clients, representing the agency with professionalism and care
- Participate in a comprehensive training program to develop insurance industry knowledge
- Contribute to a positive, team-oriented environment focused on customer satisfaction
- Opportunity for growth and advancement within the agency
- Establish and nurture strong customer relationships, following up as needed to address ongoing concerns and opportunities
- Provide prompt, accurate, and friendly customer service, including responding to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing questions
- Utilize needs-based review processes to educate clients about available insurance options, helping them make informed decisions
- Maintain a high standard of work ethic and demonstrate a consistent commitment to success each day
- Keep thorough and timely records of customer interactions and activities, reporting to the agent as required
- Remain current on product changes, licensing requirements, technical developments, and continuing education
- Collaborate effectively with team members to ensure seamless customer experiences
- Competitive salary with the potential for bonuses based on performance
- PTO including vacation days and personal/sick leave
- Access to valuable, hands-on experience in the insurance industry
- Clear pathway for professional growth and advancement within the agency
- Excellent interpersonal skills with a customer-focused mindset
- Strong communication abilities, both written and verbal
- Organizational skills and attention to detail
- Self-motivated and proactive in problem solving
- Ability to learn and utilize computer systems effectively
- Pride in delivering accurate and timely work
- Capacity to multitask and thrive in a fast-paced setting
- Ability to work collaboratively in a team environment
- Must be able to obtain Property & Casualty and Life & Health licenses
- Commitment to staying current with industry changes and continuing education
- Energetic and approachable, with a passion for helping others
- Quick to adapt and eager to learn new concepts
- Committed to delivering memorable customer experiences
- Enjoys working as part of a collaborative, supportive team
- Motivated by professional growth and the opportunity to advance
- This position is with an independent contractor agent, not with a corporate insurance company
- Employment requires successful completion of licensing requirements and training programs
- Employees of independent agents are not employees of the parent insurance company
- Inclusive, equal opportunity employer committed to a diverse workforce
If you are ready to take the next step in your career as a Customer Service Representative, apply today by clicking the job application button. Join us and experience the rewards of helping customers while building your own professional future!