Customer Service Dispatcher
Location: Kodak, TN
Job Type: Full-Time
Company: HireAligned
Salary: $17-$20/hr
Category: General
Job Description Apply Now
The Customer Service Dispatcher plays a pivotal role in ensuring seamless communication between customers and field technicians, providing efficient scheduling and support throughout the service process. As a Customer Service Dispatcher at Quality Plumbing, Heating, Cooling & Electrical, you will be at the heart of the operation, coordinating service appointments and dispatching calls to maximize workflow efficiency and deliver outstanding customer experiences. This full-time position offers unique opportunities for professional growth, ongoing training, and advancement within a supportive team environment.
At Quality Plumbing, Heating, Cooling & Electrical, our team is recognized for its dedication to excellence in customer service and operational efficiency. Our company culture is built on respect, collaboration, and continuous improvement, which enables us to deliver reliable solutions to our valued customers. By joining our team as a Customer Service Dispatcher, you will contribute to the company's mission of delivering exceptional service and fostering a positive work environment that supports both personal and professional development.
Located in East Tennessee, our company offers the benefits of working in a thriving region with a strong sense of community and a welcoming atmosphere. Employees enjoy competitive compensation, comprehensive benefits, and the satisfaction of knowing their contributions make a real difference every day. As a Customer Service Dispatcher, you will be empowered to take ownership of your responsibilities, develop your skills, and help shape the future of our organization.
Customer Service Dispatcher - Summary- Act as a primary point of contact for customers, managing scheduling and dispatch functions.
- Coordinate with field technicians to ensure timely service delivery.
- Maintain accurate records and efficient communication within the team.
- Provide exceptional customer support throughout the service process.
- Foster a positive and productive work environment.
- Answer incoming customer calls, schedule service appointments professionally, and document all interactions.
- Efficiently dispatch technicians and manage daily schedules to optimize resources and minimize downtime.
- Serve as a liaison between customers, technicians, and management, ensuring clear and consistent communication.
- Maintain, update, and organize customer records, work orders, and job information using dispatching software.
- Monitor multiple channels including emails, scheduling platforms, and vendor portals for new service requests.
- Address customer concerns in a timely and professional manner, ensuring satisfaction and resolution.
- Support routine office operations, including documentation, data entry, and workflow management.
- Uphold company values and represent the organization with professionalism during every customer interaction.
- Weekly pay through direct deposit.
- Access to comprehensive medical insurance plans.
- Six paid holidays annually.
- Paid vacation time for work-life balance.
- 401(k) retirement plan options to support your financial future.
- Optional AFLAC coverage available.
- Ongoing training, education, and professional development opportunities.
- Previous experience in customer service, dispatch, or office administration preferred.
- Experience within the plumbing, HVAC, or home services industry considered an asset.
- Familiarity with ServiceTitan software is advantageous.
- Excellent communication, multitasking, and organizational skills required.
- Ability to manage high call volumes and utilize computer-based scheduling systems proficiently.
- Ability to remain calm and professional in fast-paced, dynamic environments.
- Demonstrated team-oriented attitude and commitment to superior customer service.
- Demonstrates reliability, flexibility, and a proactive approach to problem-solving.
- Thrives in collaborative environments and communicates effectively at all organizational levels.
- Dedicated to delivering consistent, high-quality customer experiences.
- Possesses strong attention to detail and organizational abilities.
- Is eager to learn, grow, and contribute to a values-driven company culture.
- Joining the Customer Service Dispatcher team provides the chance to make a direct impact on company success and customer satisfaction.
- Our team is committed to professional growth and continuous improvement.
- This position offers a dynamic, supportive environment where your contributions are valued and recognized.
If you are ready to take the next step in your career and become a valued member of a respected team, we encourage you to apply for the Customer Service Dispatcher position by clicking the job application button. Discover how your skills and dedication can help make a positive difference for our customers and company every day.
Equal Opportunity Employer