Consumer Relations Specialist
Location: Atlanta, GA
Job Type: Temp to Hire
Company: TRC Talent Solutions
Salary: $29.75 - $30.00 Per Hour
Category: Financial Services
Job Description Apply Now
The Consumer Relations Specialist plays a crucial role in supporting the compliance management system within the automotive finance industry. This position involves direct collaboration with the Consumer Relations Team (CRT) to ensure effective complaint resolution, training, and documentation management. As a Consumer Relations Specialist, you will report directly to the Consumer Relations Manager, supporting the department's mission to maintain regulatory compliance and deliver exceptional service to consumers, dealers, vendors, and key stakeholders.
This full-time opportunity is structured to offer a balanced work environment, combining remote work flexibility with in-office collaboration twice a week. Located in Atlanta, GA, this role supports both internal and external customers, ensuring that all consumer complaints are managed efficiently and within targeted closure timelines.
The Consumer Relations Specialist is responsible for conducting research, compiling documentation, and assisting the relevant departments with consumer complaint responses. In addition to handling day-to-day consumer concerns, the role includes participating in regular reporting, calibration, and training meetings, as well as managing updates to consumer relations documentation such as letters and response templates. Providing professional and courteous assistance in every interaction is essential, as is offering actionable recommendations to business stakeholders based on research and analysis.
Ideal candidates for this position will have a bachelor’s degree or an equivalent combination of education and experience in financial services—preferably within automotive finance. A minimum of one year of experience in financial services and at least two years in customer service or collections, with a focus on escalated customer calls, is preferred. The Consumer Relations Specialist must be committed to excellence and quality, demonstrating proficiency in complaint handling, task management, and the use of SAI360 and Microsoft Office tools.
Strong research, deductive reasoning, problem-solving, and analytical skills are essential for this role. Candidates should possess conceptual thinking abilities, negotiation, and persuasion skills, and the capacity for diplomacy and tact when navigating sensitive issues. Excellent oral and written communication skills are necessary, as is the ability to collaborate effectively with multiple teams across various levels of the organization. The position requires adaptability as work schedules are determined by business needs and communicated accordingly.
Working in Atlanta, GA, provides the benefit of being part of a vibrant business community with opportunities for professional growth and collaboration. The Consumer Relations Specialist role offers a dynamic environment where ongoing improvement and collaboration are valued. If you are seeking a fulfilling career path in consumer relations within the automotive finance sector, we encourage you to take the next step and apply by clicking the job application button.
Consumer Relations Specialist - Summary- Supports the compliance management system in the automotive finance sector.
- Works closely with the Consumer Relations Team to address and resolve consumer complaints.
- Maintains documentation, participates in training, and ensures regulatory standards are met.
- Provides professional support to internal and external stakeholders.
- Reports directly to the Consumer Relations Manager in a collaborative, hybrid work environment.
- Research and provide documentation for consumer complaints, ensuring timely closure.
- Assist with regular reporting, calibration sessions, and training meetings for the Consumer Relations Team.
- Manage and update CRT-related documentation, including templates and correspondence, with necessary management approvals.
- Deliver courteous and professional assistance to customers, dealers, vendors, and partners.
- Develop and present actionable strategies and recommendations to key stakeholders.
- Perform additional related work as assigned by management.
- Competitive salary based on experience and qualifications.
- Hybrid remote and in-office work environment in Atlanta, GA.
- Opportunities for growth and advancement in the automotive finance industry.
- Supportive team culture with regular training and development sessions.
- Bachelor’s degree preferred, or equivalent combination of education and related experience.
- Minimum 1 year of experience in financial services (automotive finance preferred).
- Minimum 2 years in customer service or collections, with emphasis on escalated issues preferred.
- Proficiency with SAI360, complaint handling, and task management systems.
- Strong understanding of automotive financing principles and related processes.
- Demonstrated research, analytical, and problem-solving skills.
- Excellent communication, negotiation, and collaborative abilities.
- Proficiency with Microsoft Office and Windows environments.
- Committed to quality and excellence in all tasks.
- Detail-oriented and able to manage multiple priorities.
- Effective at handling sensitive or escalated consumer issues with diplomacy and tact.
- Strong interpersonal and team collaboration skills.
- Adaptable to changing business needs and schedules.
- Proactive in recommending process improvements and solutions.
- Full-time position with schedules managed according to business needs.
- Role is based in Atlanta, GA, offering both remote and in-office work arrangements.
- Opportunities to develop expertise in compliance and consumer relations within the automotive finance industry.
- Applicants are encouraged to apply by clicking the job application button to join a dynamic and supportive team environment.