Community Engagement Project Manager
Location: houston, TX
Job Type: Contract
Company: IDR
Category: Project Management
Job Description Apply Now
The Community Engagement Project Manager plays a vital role in designing and executing strategies to foster participation and loyalty in online communities, particularly within the consumer insights and customer experience sector. As part of a client-focused organization committed to enhancing customer loyalty and gathering competitive intelligence, the Community Engagement Project Manager leads initiatives that bring together internal teams and external vendors to create engaging, value-driven community experiences. This full-time opportunity is based in Houston, Texas, where industry-leading professionals thrive in a collaborative and innovative environment.
As a Community Engagement Project Manager, you will leverage your expertise in digital marketing, community management, and project coordination to deliver impactful results. This role is ideal for individuals passionate about driving customer engagement, managing community programs, and translating insights into business outcomes. By joining this dynamic organization, you will have access to industry-leading resources, comprehensive benefits, and the support necessary to grow your professional capabilities.
Located in Houston, Texas, this organization offers a vibrant setting for individuals seeking to make a tangible difference in customer engagement and loyalty programs. The company’s commitment to professional development, an inclusive work environment, and a strong track record of excellence makes this a rewarding place to build your career as a Community Engagement Project Manager.
Community Engagement Project Manager - Summary- Lead the development and management of engagement strategies for multiple online communities.
- Serve as the primary point of contact for community engagement initiatives.
- Collaborate with cross-functional teams and external vendors to ensure smooth execution of community programs.
- Monitor and report on community health and competitive intelligence.
- Develop and oversee a comprehensive community engagement calendar for several online platforms, focusing on customer loyalty and research initiatives.
- Plan, implement, and optimize engagement strategies, including points-based systems designed to boost participation in community retention and research activities.
- Coordinate with platform vendors to maintain seamless community operations and address technical concerns promptly.
- Collaborate closely with internal teams, such as Marketing, IT, and program owners, to ensure all community activities align with overarching business goals.
- Track, analyze, and communicate key community health metrics and competitive data updates to relevant stakeholders, enabling data-driven decision-making.
- Ensure that engagement programs comply with company standards and best practices, contributing to sustained customer satisfaction and loyalty.
- Competitive compensation package tailored to experience and industry standards.
- Comprehensive medical, dental, and vision coverage.
- Participation in the Employee Stock Ownership Program.
- Access to life insurance and other supplemental benefits.
- Opportunity to work with a recognized industry leader with a track record of excellence, including multiple staffing awards.
- Dedicated Engagement Manager support to promote your success and career growth.
- Demonstrated experience in community management, digital marketing, or related fields.
- Proven ability to plan, execute, and manage a content and engagement calendar for online communities.
- Strong project management and organizational skills, including experience coordinating across multiple departments or teams.
- Exceptional written and verbal communication abilities.
- Proficiency with Microsoft Office Suite, particularly Excel and PowerPoint.
- Highly organized and detail-oriented, with a proactive approach to problem-solving.
- Strong interpersonal skills and the ability to work collaboratively across diverse teams.
- Passionate about community engagement, customer experience, and data-driven strategies.
- Adaptable and open to continuous learning in a fast-paced, evolving industry.
- Work in an environment that values diversity, equity, and inclusion.
- Join a company with more than 25 years of industry experience and a reputation for excellence.
- Enjoy the benefits and opportunities offered by an organization recognized for its commitment to both clients and employees.
- Take advantage of professional development resources and clear career advancement pathways.
- Experience the positive work culture and community focus of Houston, Texas, while building a rewarding career in customer engagement and insights.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
If you are ready to take the next step in your career as a Community Engagement Project Manager, click the application button to apply today and join a team that is redefining customer engagement and loyalty in Houston, Texas.