Collections Specialist
Location: houston, TX
Job Type: Contract
Company: IDR
Category: Administrative / Clerical
Job Description Apply Now
The Collections Specialist plays a vital role within a leading utility and energy industry company, focusing on retail services and supporting the accuracy and efficiency of customer accounts. This full-time position is designed for individuals who are passionate about optimizing collections processes, ensuring regulatory compliance, and contributing to customer satisfaction by analyzing accounts, supporting collection activities, and managing service disconnect and reconnect procedures.
As a Collections Specialist, you will be responsible for reviewing and analyzing customer accounts to determine appropriate actions concerning service disconnections and reconnections, in compliance with regulatory standards. The role requires a thorough understanding of industry protocols, especially as they relate to Texas PUC rules, and includes collaborating closely with management and external partners to resolve account discrepancies efficiently. This position allows you to leverage your analytical skills and experience within the utility and energy sector, providing meaningful support to both internal teams and valued customers.
Within this dynamic environment, the Collections Specialist is expected to utilize advanced systems such as SAP-CCS and BW to generate critical reports, monitor account statuses, and ensure all processes are executed with accuracy. By identifying the root causes of aged accounts and system failures, you will have the opportunity to contribute to continuous process improvements, thus enhancing overall operational effectiveness. This role is ideal for professionals who are adept at balancing attention to detail with a broader perspective of business operations and customer service excellence.
Joining this team means working with a reputable organization that offers significant growth opportunities and values each employee’s contributions. The company fosters an inclusive and collaborative culture, promoting professional development and recognizing achievements. As a Collections Specialist, you will be supported by experienced leaders and have access to robust resources, helping you excel in your role and advance your career in the industry.
The company is proud to offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as additional perks such as an Employee Stock Ownership Program and dedicated support from an Engagement Manager. As an award-winning employer with a long-standing reputation for excellence, the organization provides a stable and rewarding environment for motivated professionals.
Take the first step toward building your career with a top industry leader. Apply now by clicking the job application button to become a key part of this team and make a positive impact in the collections and operations field.
Collections Specialist - Summary- Key contributor within a prominent utility and energy industry company focused on retail services.
- Responsible for analyzing, managing, and optimizing customer accounts and collection processes.
- Supports compliance with industry regulations and ensures account accuracy and timely service management.
- Analyze customer accounts to determine if service disconnection is required, following regulatory guidelines.
- Perform balance transfers for inactive and active accounts, ensuring all records are accurate.
- Review and monitor accounts subject to automatic disconnect processes for accuracy and compliance.
- Run reports in SAP-CCS and BW to support disconnect, reconnect, and ongoing monitoring processes.
- Communicate with management and distribution companies to resolve failed or rejected orders and transactions.
- Investigate aged accounts and system failures, identify root causes, and propose improvements to collection processes.
- Competitive compensation package
- Comprehensive benefits including medical, dental, vision, and more
- Employee Stock Ownership Program
- Dedicated Engagement Manager for ongoing professional support
- Opportunities for growth within a recognized industry leader
- Minimum of 2 years of business experience, or 6 months of collections experience with SAP/CCS experience (which may substitute for the 2-year requirement)
- Familiarity with the utility and/or deregulated energy industry
- Bachelor’s degree in business or a related field preferred; equivalent experience or a high school diploma/GED accepted
- Strong analytical skills to review reports and accounts, determining necessary actions for timely collections and reconnections
- Detail-oriented, analytical, and organized professional with a background in collections and account management
- Effective communicator, capable of collaborating with internal teams and external partners
- Proactive problem-solver with the ability to identify process improvements
- Comfortable using SAP-CCS, BW, or similar reporting tools
- Interested in building a career within the utility and energy sector
- The Collections Specialist role offers the flexibility of remote work, promoting work-life balance and accessibility.
- The organization is recognized for its dedication to employee success, diversity, and inclusion.
- Located in a region with a dynamic energy sector, team members benefit from exposure to innovative industry practices.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement.
Take the next step in your career journey and apply for the Collections Specialist position today by clicking the job application button. Join a respected team and contribute to the ongoing success of the organization!