Collections Analyst
Location: Ashland City, TN
Job Type: Contract
Company: IDR
Category: Accounting / Finance
Job Description Apply Now
Collections Analyst positions are essential within the finance and accounts receivable industry, focusing on maintaining positive cash flow and strong customer relationships. As a full-time Collections Analyst, you will be an integral part of the Accounts Receivable team and will play a vital role in supporting business operations by ensuring timely collection of payments from customers. Working in Ashland City, Tennessee, you will be responsible for managing overdue accounts, investigating payment discrepancies, and maintaining clear communication with internal teams and external clients. This role is ideal for professionals with a strong background in finance, collections, or accounts receivable who are passionate about customer service and process improvement.
As a Collections Analyst, your primary responsibility will be to manage and review daily assigned customer accounts, identifying past-due balances and taking appropriate action to resolve outstanding invoices. This involves proactive outreach to customers via phone and email, documenting all communication, and providing timely updates regarding payment status. You will also work cross-functionally with other departments to investigate and resolve issues related to pricing discrepancies, warranty claims, and freight charges. In addition to managing collections, you will be tasked with researching customer deductions and determining their validity based on contracts and pricing agreements.
To excel in this Collections Analyst position, you should possess at least 3 years of experience in collections, accounts receivable, or a related finance role. Proficiency in Microsoft Office, particularly Excel and Word, is crucial for managing account data and generating reports. Strong written and verbal communication skills are essential, as you will interact with both customers and internal stakeholders to resolve payment issues effectively. The ability to work independently, prioritize accounts requiring follow-up, and manage a diverse workload will contribute to your success in this position.
The company is committed to fostering a collaborative and supportive workplace culture where employees are valued and recognized for their contributions. As a Collections Analyst in Ashland City, Tennessee, you will benefit from a competitive compensation package and comprehensive benefits, including medical, vision, dental, and life insurance coverage. In addition, employees have access to an Employee Stock Ownership Program, reflecting the organization's commitment to employee engagement and long-term career growth. The company has a proven track record of industry leadership and has received numerous awards for excellence in staffing services, making this an excellent opportunity for professionals seeking stability and advancement in the finance industry.
The organization’s mission is to provide exceptional financial services by combining industry expertise with a focus on customer satisfaction. As a Collections Analyst, you will contribute to this mission by ensuring prompt resolution of outstanding balances and promoting positive relationships with customers. The company also provides ongoing training and professional development opportunities, helping employees enhance their skills and advance their careers within the organization.
By joining this team as a Collections Analyst, you can look forward to a dynamic work environment in Ashland City, Tennessee, where your skills and dedication will have a direct impact on the company’s success. If you are detail-oriented, analytical, and motivated to excel in a fast-paced finance setting, we encourage you to apply for this Collections Analyst position by clicking the job application button.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
Collections Analyst - Summary- Key member of the Accounts Receivable team responsible for managing overdue accounts and supporting timely collections.
- Role based in Ashland City, Tennessee, offering the opportunity to work in a supportive, industry-leading organization.
- Focuses on maintaining strong customer relationships and facilitating financial process improvements.
- Manage and review assigned customer accounts daily to identify past-due balances.
- Contact customers via phone and email to obtain payment updates and resolve outstanding invoices.
- Document all communication and provide updates regarding payment status and resolution timelines.
- Investigate customer deductions or payment discrepancies and determine validity based on contracts and pricing.
- Collaborate cross-functionally to resolve issues related to pricing discrepancies, warranty claims, or freight charges.
- Competitive compensation package.
- Comprehensive benefits including medical, vision, dental, and life insurance.
- Employee Stock Ownership Program.
- Opportunities for advancement and professional growth.
- Recognition as a top staffing organization, with multiple industry awards.
- Minimum of 3 years’ experience in collections, accounts receivable, or a related finance role.
- Proficiency in Microsoft Office, especially Excel and Word.
- Strong written and verbal communication skills.
- Ability to manage workload independently and prioritize accounts requiring follow-up.
- Analytical, detail-oriented, and organized professional with a background in finance or collections.
- Comfortable with direct customer outreach via phone and email.
- Collaborative team player who can also work independently.
- Driven to provide exceptional service while maintaining accuracy and efficiency in accounts management.
- Dynamic, supportive workplace culture with commitment to employee success.
- Employer with a longstanding reputation in the industry.
- Based in Ashland City, Tennessee, offering the benefits of working in a thriving and supportive community.
- Compliant with all EEOC and civil rights regulations.
For those seeking a rewarding career as a Collections Analyst, this is an outstanding opportunity to join a team that values your expertise and dedication. Take the next step in your finance career by applying today using the job application button.