Call Center Representative
Location: Rosedale, NY
Job Type: fulltime
Company: Anthony Petrozzella - State Farm Agency
Salary: $18.0 - $22.0 per hour
Category: Sales
Job Description Apply Now
The role of a Call Center Representative is pivotal to any organization seeking to develop strong customer relationships and grow their sales pipeline. As a Call Center Representative, individuals play an essential part in reaching out to potential customers, initiating contact, and ensuring that qualified leads are nurtured and transferred to licensed sales team members at the appropriate stage. This position focuses on outbound communication, requiring a blend of persistence, excellent communication skills, and a drive to create opportunities for the broader sales team. If you are passionate about people, possess strong follow-up abilities, and enjoy helping an agency thrive, this could be the perfect opportunity for you.
Working as a Call Center Representative, you will primarily communicate with prospective clients who have expressed interest or requested information through various online channels. Your main goal is to facilitate the connection between interested prospects and the licensed professionals on your team who can discuss detailed product information and provide official quotes. While you will not be responsible for direct selling or discussing specific insurance coverage, your contribution is crucial to maintaining the momentum in the sales pipeline and ensuring a consistent flow of qualified leads.
In this role, you will be expected to make numerous outbound calls, send follow-up text messages, and diligently track your progress. You will be responsible for maintaining organized notes on each lead, setting appointments for licensed sales representatives, and ensuring smooth hand-offs when prospects are ready to take the next step. This job is ideal for individuals who are organized, coachable, and have a strong sense of accountability.
The Call Center Representative position offers a range of benefits, including performance-based bonuses, flexible scheduling options, and robust training and development opportunities. Employees in this role often enjoy the chance for advancement within the agency, as consistent high performance is recognized and rewarded. If you have a positive attitude, strong communication skills, and the ability to handle rejection professionally, you will thrive in this fast-paced environment.
Our company is committed to providing a supportive workplace where every team member feels valued and empowered to grow. We believe in fostering an inclusive culture that welcomes individuals from all backgrounds. We also offer comprehensive training to ensure you have all the tools necessary to succeed in your role. If you are motivated, organized, and ready to take on a new challenge, we encourage you to apply today by clicking the job application button.
Call Center Representative - Summary- Serve as the initial point of contact for prospective customers, focusing on outbound follow-up and lead qualification.
- Facilitate communication between potential clients and licensed sales representatives.
- Contribute to the growth and efficiency of the agency’s sales pipeline.
- Opportunity to gain valuable experience and advance within the organization.
- Follow up with internet leads and quote requests in a timely manner.
- Make outbound calls and send text messages to prospective customers to build rapport and determine interest.
- Set appointments for licensed sales team members based on prospect readiness and interest.
- Transfer qualified, interested prospects to licensed producers for further discussion and quotes.
- Track and document follow-up activity using lead management systems.
- Maintain organized lead notes and consistently complete assigned follow-up tasks.
- Work diligently through assigned lead lists and help keep the agency pipeline active and moving forward.
- Competitive hourly pay ranging from $18.00 to $22.00 per hour, commensurate with experience.
- Performance bonuses based on activity, dial volume, contact rate, consistency, and appointment-setting results.
- Bonus opportunities for qualified call transfers.
- Flexible scheduling options including part-time and full-time availability.
- Opportunities for advancement within the agency.
- Comprehensive training and ongoing development programs.
- Comfortable spending significant time making outbound calls and communicating with prospects.
- Positive attitude with strong persistence and follow-through skills.
- Organized, dependable, and receptive to coaching and feedback.
- Excellent verbal and written communication skills.
- Ability to handle rejection professionally and remain motivated.
- Spanish bilingual skills are a major plus, but not required.
- Driven, self-motivated, and goal-oriented individual who enjoys engaging with people.
- Thrives in a fast-paced environment and adapts quickly to changing tasks.
- Demonstrates a high level of professionalism and reliability in every interaction.
- Values teamwork and actively contributes to agency success.
- This is a non-licensed, non-sales role focused exclusively on outbound prospecting and appointment setting.
- No direct discussion of insurance coverage, pricing, or product details is required or permitted.
- Applicants should be comfortable with technology and using lead management systems for tracking progress.
- Our agency is committed to equal employment opportunity and a diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
If you are ready to take the next step in your career as a Call Center Representative and be part of a dynamic, supportive team, apply today by clicking the job application button. We look forward to learning more about you and how you can contribute to our agency’s ongoing success.