Business Operations Manager
Location: Fort Lauderdale, FL
Job Type: Direct Placement
Company: ARC Group
Category: Administration
Job Description Apply Now
Business Operations ManagerThe Business Operations Manager role at Cinderblock offers an exciting opportunity to join a fast-growing SaaS startup dedicated to helping contractors streamline and organize their operations. As a Business Operations Manager, you will play a central position in improving business efficiency, enhancing customer engagement, and supporting overall company growth. This full-time role is ideal for individuals who are passionate about technology, customer relations, and collaborative business processes.
Key Responsibilities- Customer Engagement: Proactively engage with both new and existing customers to understand their unique requirements, address inquiries, and foster lasting, positive relationships that support customer retention and satisfaction.
- Product Expertise: Attain a comprehensive understanding of Cinderblock’s software features, capabilities, and advantages. Stay up to date with new product developments and updates to provide accurate information to customers and team members.
- Product Demonstrations: Deliver engaging and tailored product demonstrations for potential and current clients. Clearly communicate the value and functionality of the software, adapting each demonstration to meet the distinct needs of each audience.
- Tutorial Creation: Develop concise, accessible, and user-friendly tutorials that empower customers to maximize the use of Cinderblock’s software. These resources will support onboarding for new users and ongoing learning for existing clients.
- Cross-Functional Collaboration: Collaborate closely with teams across sales, marketing, and product development. Provide valuable insights, share feedback from customers, and contribute to strategic discussions aimed at enhancing company offerings and reach.
- Sales and Marketing Support: Assist in sales development activities by supplying product knowledge to potential customers. Contribute to marketing initiatives and campaigns by communicating the product’s value proposition and helping craft clear messaging for target audiences.
- Product Development Insights: Gather and share actionable customer feedback with the product development team to help refine and optimize software solutions based on real-world user experiences and suggestions.
- Independent Task Management: Take ownership of responsibilities, work autonomously, and demonstrate initiative in completing objectives efficiently with minimal supervision.
Cinderblock is part of ARC Group, a Forbes-ranked top 20 recruiting and executive search firm known for connecting clients with the highest quality technical talent nationwide. The organization prides itself on understanding both candidate and client goals, serving both with integrity, and fostering a collaborative environment for mutual success.
Diversity and Equal OpportunityARC Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
For those interested in joining a mission-driven SaaS startup as a Business Operations Manager, this full-time opportunity provides a vibrant environment for professional growth. Consider exploring a career at Cinderblock, where you can contribute to innovative solutions and be part of a supportive, inclusive team.