Billing Analyst
Location: Princeton, NJ
Job Type: Contract
Company: IDR
Category: Administrative / Clerical
Job Description Apply Now
The Billing Analyst plays a critical role in ensuring the accuracy and efficiency of customer billing and account management processes within the organization. As a Billing Analyst, you will be responsible for overseeing the customer lifecycle, from contract initiation to final account processing, with a focus on the energy and utilities sector. This position requires strong analytical abilities, a disciplined approach to process management, and proficiency with various data tools and reporting systems. The Billing Analyst position is ideal for candidates seeking to develop their careers in a fast-paced, team-oriented environment, with opportunities for growth and advancement in a recognized industry leader.
As a Billing Analyst, you will collaborate closely with internal teams, management, external vendors, and utilities to resolve transactional and billing issues, ensuring compliance with both internal standards and regulatory requirements. This position offers the opportunity to contribute meaningfully to the organization’s operational excellence and customer satisfaction, while developing specialized knowledge in the retail energy market. If you are motivated to join a company known for its industry expertise and supportive workplace culture, we encourage you to apply by clicking the job application button.
Billing Analyst - Summary- Responsible for managing and executing billing operations, ensuring accurate and timely customer transactions.
- Acts as a subject matter expert for transaction and billing inquiries within the energy sector.
- Utilizes strong analytical and problem-solving skills to identify, investigate, and resolve billing exceptions.
- Maintains clear process documentation and provides training and guidance to colleagues as needed.
- Collaborates with various stakeholders to support ongoing projects and implement regulatory changes.
- Contributes to customer satisfaction and operational excellence through diligent account management and process improvement.
- Develop a thorough understanding of the electricity and gas customer lifecycle, from contract initiation through final account processing.
- Process daily operational tasks and electronic transactions in customer management systems, working with vendors and utilities.
- Monitor, investigate, and resolve transaction and billing exceptions within established service level agreements (SLAs); escalate issues promptly when necessary.
- Apply reporting and analytical tools such as Excel, SQL, and Power BI to identify issues and ensure compliance with internal and external requirements.
- Conduct root cause analysis to address exceptions, errors, and process gaps; recommend and implement fixes for continuous improvement.
- Research and analyze complex business problems using specialized software and knowledge of the retail energy market.
- Support the execution of new business initiatives and regulatory requirements as needed by the organization.
- Serve as a subject matter expert for transaction and billing questions from internal and external stakeholders.
- Create and maintain comprehensive process documentation for use in training and reference, delivering training to colleagues as required.
- Collaborate with internal teams, management, external vendors, and utilities to resolve issues and support ongoing projects.
- Competitive compensation package designed to attract top talent in the industry.
- Comprehensive benefits including medical, dental, vision, and life insurance coverage.
- Access to additional wellness resources and support programs.
- Opportunity to join and grow with an industry-leading organization with a proven track record of success.
- Inclusive, close-knit, and team-oriented company culture.
- Bachelor's Degree from an accredited university is required.
- 2-4 years of experience in operations, back-office, or a related field is preferred.
- Proficiency in Microsoft Office tools, including Word, Excel, and Outlook.
- Demonstrated analytical and mathematical skills, with comfort working with large datasets.
- Ability to solve complex problems independently and make sound, data-driven decisions.
- Excellent written and verbal communication skills for effective collaboration within teams and with external partners.
- Possesses a degree in business or a related area (preferred).
- Brings experience or working knowledge of the deregulated energy market (preferred).
- Previous experience in the energy or utility industry is an asset.
- Skilled in using SharePoint, Power BI, and SQL Server Management Studio (preferred).
- Demonstrates initiative, attention to detail, and a commitment to process improvement.
- Enjoys working in a collaborative, team-based environment.
- Join an organization with over 27 years of proven industry experience across multiple markets.
- Be part of a company that has been recognized with ClearlyRated’s Best of Staffing® Client and Talent Award for 10 consecutive years.
- Grow your career with an employer that values diversity, equity, and inclusion at all levels.
- Work in a supportive environment where your contributions are recognized and rewarded.
- Located in an area known for its professional opportunities and vibrant community.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
If you are interested in advancing your career as a Billing Analyst, we encourage you to take the next step and apply for this opportunity by clicking the job application button now.