Billing Analyst
Location: Princeton, NJ
Job Type: Contract
Company: IDR
Category: Administrative / Clerical
Job Description Apply Now
The Billing Analyst plays a pivotal role in ensuring the accuracy, timeliness, and efficiency of all customer transactions and monthly billing operations within a dynamic and rapidly evolving organization. This position is designed for individuals who excel in analytical thinking, possess a keen eye for detail, and are comfortable navigating complex processes related to customer accounts and billing cycles. As a Billing Analyst, you will work closely with internal teams, external vendors, and utility partners to deliver exceptional customer service and operational excellence. The position offers a collaborative environment where your expertise in data analysis and process management will directly contribute to organizational success and customer satisfaction. This is an excellent opportunity for professionals seeking to grow their careers in a supportive, team-oriented culture.
Joining as a Billing Analyst provides you the chance to develop a comprehensive understanding of the electricity and gas customer lifecycle, from contract initiation to final account closure. You will leverage various analytical tools and reporting methods, such as Excel and Power BI, to identify and resolve discrepancies, maintain regulatory compliance, and support ongoing business initiatives. This role encourages proactive problem-solving and continuous improvement, making it ideal for individuals who thrive in fast-paced, detail-driven environments. Your contributions will help ensure that the company maintains high standards of accuracy, compliance, and customer satisfaction across all billing and transaction-related activities. Apply now to become an integral part of a leading organization recognized for its industry expertise and commitment to employee development.
Billing Analyst - Summary- Responsible for the timely and accurate processing of customer transactions and monthly billing cycles.
- Acts as a key liaison between internal teams, external vendors, and utility companies.
- Utilizes advanced data tools and analytical skills to support billing operations and process improvements.
- Ensures compliance with all regulatory and internal service-level agreements (SLAs).
- Contributes to a collaborative, supportive, and growth-oriented workplace culture.
- Develop a comprehensive understanding of the energy customer lifecycle, including contract setup, account maintenance, and final account processing.
- Operate within customer management systems to execute daily operational tasks and manage electronic transactions with vendors and utilities.
- Monitor, investigate, and resolve transaction and billing exceptions within established SLAs, escalating issues when necessary.
- Use reporting tools such as Excel and Power BI to analyze data, identify issues, and uphold compliance requirements.
- Perform root cause analysis to address exceptions, process gaps, and errors, recommending and implementing corrective actions.
- Research and resolve complex business problems with the aid of relevant software and industry knowledge.
- Support the implementation of new business processes and regulatory requirements as they arise.
- Serve as a subject matter expert for transaction and billing inquiries, providing guidance to both colleagues and clients.
- Create and maintain comprehensive process documentation for training and reference purposes.
- Deliver training to team members as required, fostering continuous professional development.
- Collaborate across departments and with external partners to resolve issues and advance projects.
- Competitive compensation package designed to reward performance and expertise.
- Comprehensive benefits including medical, dental, and vision insurance for you and your family.
- Access to life insurance and additional wellness programs.
- Opportunity to join an industry-leading organization with a strong reputation and long-standing market presence.
- Team-oriented and inclusive company culture that values collaboration and professional growth.
- Bachelor’s degree from an accredited institution.
- 2-4 years of experience in operations, billing, or back-office roles, preferably within the energy or utilities sector.
- Proficiency in Microsoft Office tools, including Word, Excel, and Outlook.
- Strong analytical, mathematical, and problem-solving abilities with comfort working with large datasets.
- Ability to independently resolve complex challenges and make informed decisions.
- Preferred: Degree in business or related field; experience in the deregulated energy market; prior energy/utility industry experience; proficiency with SharePoint, Power BI, and SQL Server Management Studio.
- Highly analytical and detail-oriented, with a proven track record of delivering accurate billing and transaction results.
- Excellent communicator, capable of working effectively with both internal teams and external partners.
- Adaptable and resourceful, able to navigate changing processes and evolving business requirements.
- Demonstrates initiative and ownership in identifying and resolving issues proactively.
- Committed to fostering a positive, collaborative, and inclusive workplace culture.
- The Billing Analyst role offers opportunities for professional advancement and skill development within a respected industry leader.
- Employees benefit from a supportive team environment and access to ongoing training and resources.
- Recognized as a Best of Staffing® Client and Talent Award winner for ten consecutive years, the company is committed to employee and client satisfaction.
- With over 27 years of experience in four major markets, the organization offers stability and expertise in the energy sector.
- To be considered for this exciting opportunity, click the job application button to submit your application today!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.