Bilingual Receptionist
Location: Tamarac, FL
Job Type: fulltime
Company: Melba Ballard - State Farm Agency
Salary: $35000.0 - $45000.0 per year
Category: Administrative
Job Description Apply Now
Bilingual Receptionist Job OverviewMelba Ballard - State Farm Agency in Tamarac, FL is seeking a dedicated and professional Bilingual Receptionist for a full-time position. The ideal candidate will be fluent in both English and Spanish, and either hold or be willing to obtain a Florida Insurance License (4-40 or 2-20). This role is essential in ensuring the smooth operation of the office by providing exceptional administrative and customer service support. As a Bilingual Receptionist, you will play a key role in representing the agency to clients and visitors, maintaining efficient front-office procedures, and supporting business objectives.
Key Responsibilities- Perform administrative and office support activities, including greeting and directing visitors and answering phone calls in both English and Spanish.
- Manage appointment scheduling for clients and team members, ensuring efficient calendar coordination and timely communication.
- Handle incoming and outgoing phone calls to customers and potential clients, providing excellent customer service and accurate information.
- Organize and file paperwork, ensuring that all records are maintained securely and are easily accessible when needed.
- Process incoming and outgoing mail, including mailing billings and dispensing brochures to clients.
- Update policyholder contact information such as phone numbers and email addresses to keep client records current.
- Print, fax, or electronically send proof of insurance to customers as requested.
- Utilize word processing, spreadsheet, and presentation software to support office needs.
- Conduct internet research as needed to support office operations and client inquiries.
- Demonstrate strong communication and interpersonal skills while interacting with colleagues, clients, and vendors.
- Provide timely and thorough activity reports to the agent.
- Maintain a professional and welcoming office environment at all times.
- Fluency in English and Spanish (bilingual proficiency required).
- Excellent interpersonal, verbal, and written communication skills.
- Strong organizational and multi-tasking abilities, with a keen attention to detail.
- Self-motivated and proactive in problem-solving and managing responsibilities.
- People-oriented with a dedication to providing outstanding customer service.
- Ability to work collaboratively in a team environment.
- Competence in learning and utilizing computer functions and office software.
- Demonstrated pride in completing work accurately and in a timely manner.
- Ability to provide timely, thorough activity reports to the agent.
- Florida Insurance License 4-40 or 2-20 preferred (must obtain at least 4-40 prior to start).
- Commitment to staying current with product changes, licensing, technical developments, and continuing education.
Tamarac, FL offers a welcoming community environment and convenient access to local amenities, making it an excellent location for professionals seeking growth and stability in their careers.
Additional InformationThis Bilingual Receptionist position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.