Bilingual Receptionist
Location: NORTH LAUDERDALE, FL
Job Type: fulltime
Company: Marc Goldman - State Farm Agency
Salary: $15.0 - $21.0 per hour
Category: Customer Service
Job Description Apply Now
Bilingual Receptionist Job OverviewWe are seeking a dedicated and personable Bilingual Receptionist to join our team in North Lauderdale, FL. This is a full-time opportunity with a focus on delivering exceptional customer service and administrative support. As a Bilingual Receptionist, you will play a key role in ensuring a welcoming and professional environment for all clients and visitors. The ideal candidate will be fluent in both English and Spanish, possess excellent communication skills, and be committed to supporting the success of the agency. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.
Key Responsibilities- Serve as the first point of contact for clients and visitors, providing a positive and professional experience in every interaction.
- Manage incoming phone calls, direct inquiries to the appropriate team members, and take accurate messages as needed.
- Respond efficiently to customer inquiries in both English and Spanish to ensure high customer satisfaction and service standards.
- Provide detailed information about products and services, and resolve customer concerns with accuracy and efficiency.
- Process customer accounts, maintain records of customer interactions, and file documents in accordance with office procedures.
- Handle customer complaints, provide appropriate solutions within established time frames, and follow up to ensure resolution.
- Support daily office operations, including scheduling, data entry, and administrative tasks as assigned.
- Collaborate effectively with team members to create an organized and efficient front office environment.
- Fluency in both English and Spanish is required for this Bilingual Receptionist position.
- Must be willing to obtain the Customer Service FL 4-40 license as part of employment requirements.
- Strong phone etiquette, active listening, and clear communication skills.
- Comfort with making outbound calls and engaging with clients in a courteous, empathetic manner.
- Excellent problem-solving abilities and attention to detail.
- Ability to multi-task, prioritize, and manage time effectively in a fast-paced office setting.
- Professional demeanor with a positive attitude and a genuine passion for helping others.
- Competency in computer applications and office software.
- Competitive base pay for the Bilingual Receptionist role.
- PTO including three days plus two sick days.
- Ten days of paid vacation per year.
- Health and dental coverage.
- Valuable professional experience in a supportive office setting.
- Opportunities for growth and advancement within the agency.
Working as a Bilingual Receptionist in North Lauderdale, FL, offers the chance to serve a diverse and vibrant community, while gaining experience in a dynamic professional environment.
Application ProcessIf you are motivated to succeed and envision yourself thriving in the Bilingual Receptionist position, please submit your resume. Qualified candidates will be contacted for the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.