Bilingual Receptionist
Location: Aberdeen, MD
Job Type: fulltime
Company: Stephen Simmons - State Farm Agency
Salary: $21.0 - $21.0 per hour
Category: Customer Service
Job Description Apply Now
The Bilingual Receptionist position offers an excellent opportunity for individuals fluent in both English and Spanish to provide essential front office support in a professional insurance agency environment. As a vital member of the administrative team, the Bilingual Receptionist is responsible for ensuring efficient office operations and delivering outstanding customer service to policyholders and visitors. This full-time role is designed for a dependable, detail-oriented individual who thrives in a fast-paced setting, values meaningful work, and is committed to helping clients with their insurance needs. The agency values its team members and provides a supportive work environment with opportunities for professional growth and advancement. Working in Aberdeen, MD, offers the benefit of joining a local team dedicated to serving the community's financial and insurance needs.
Bilingual Receptionist - Summary- Serve as the first point of contact for customers and visitors, ensuring a welcoming and professional atmosphere.
- Provide bilingual support (Spanish/English) to facilitate communication with a diverse client base.
- Manage front office operations, including answering phones, directing calls, and handling administrative tasks.
- Contribute to the agency’s mission of delivering high-quality customer service and efficient office management.
- Perform a variety of administrative and office support activities to maintain smooth operations within the agency.
- Field telephone calls in both English and Spanish, respond to inquiries, direct calls to the appropriate team members, and handle messages efficiently.
- Greet and assist visitors with professionalism, ensuring all clients feel valued and supported upon entering the office.
- Manage incoming and outgoing mail, ensuring timely distribution and proper handling of correspondence and important documents.
- Update and maintain accurate policyholder contact information, including phone numbers and email addresses, using in-house management systems.
- Print, fax, and send proof of insurance documents to customers as requested, maintaining confidentiality and accuracy.
- Assist with additional administrative duties as needed to support the daily functions of the office and contribute to a collaborative work environment.
- Competitive hourly pay structure.
- Paid time off, including sick days and vacation days.
- Paid holidays to support work-life balance.
- Employer-paid group health insurance for eligible staff.
- Matching 401(k) retirement plan to support future financial wellness.
- Opportunities for professional growth and advancement within the agency.
- Valuable industry experience with a respected insurance provider.
- Fluency in both Spanish and English is required to provide effective communication and support to all clients.
- Demonstrated dependability and a strong track record of providing excellent customer service.
- Ability to learn quickly and adapt to new systems and procedures.
- Excellent phone etiquette and interpersonal communication skills, both written and verbal.
- Must possess a reliable means of transportation to and from the workplace.
- Willingness and ability to obtain Property and Casualty insurance licenses as required by the agency.
- Willingness and ability to obtain Life and Health insurance licenses as required by the agency.
- Ability to pass a background check; a clean criminal history is required for this role.
- Motivated individual with a positive, can-do attitude and a commitment to supporting customers and colleagues alike.
- Strong organizational skills and attention to detail, ensuring accuracy in every aspect of front office operations.
- Proactive and resourceful, able to handle multiple tasks efficiently in a busy office environment.
- Effective communicator who embraces team collaboration and is comfortable working with diverse groups of people.
- Open to ongoing professional development and eager to grow within the insurance industry.
- This position is with an independent contractor agent of a major insurance provider, not with the parent company itself.
- Employment is contingent on successfully completing applicable licensing requirements and training programs.
- All hiring decisions are made by the independent contractor agent.
- Employees in this office are not employees of the parent insurance company.
- The agency is committed to providing equal employment opportunities to all candidates.
If you are ready to take the next step in your administrative career as a Bilingual Receptionist, apply today by clicking the job application button. Join a team where your language skills and customer service expertise will make a significant impact!