Bilingual Receptionist
Location: DENTON, TX
Job Type: fulltime
Company: Matt Portz - State Farm Agency
Salary: $30000.0 - $38000.0 per year
Category: Customer Service
Job Description Apply Now
If you are seeking a dynamic and rewarding opportunity as a Bilingual Receptionist, this full-time position at a leading State Farm agency offers a chance to make a meaningful impact while developing your professional skills. As a Bilingual Receptionist, you will serve as the welcoming face and essential point of contact for both English- and Spanish-speaking clients, ensuring each interaction is handled with professionalism and care. This role provides an excellent opportunity for individuals who are fluent in both English and Spanish and are passionate about delivering outstanding customer service in a fast-paced office environment.
Located in Denton, TX, the State Farm agency is dedicated to fostering a supportive and inclusive work environment. As a valued team member, you will collaborate closely with the Office Manager and other staff to ensure the smooth and efficient operation of front office activities. Your ability to communicate effectively in both Spanish and English will be crucial in serving the diverse needs of our client base, helping clients navigate insurance processes, and supporting the agency's growth goals.
This full-time Bilingual Receptionist role offers competitive compensation and a comprehensive benefits package, including paid time off, valuable on-the-job experience, and clear paths for advancement within the agency. The position is ideal for individuals who are proactive, detail-oriented, and committed to maintaining high standards of professionalism. If you are ready to contribute to a successful agency and grow your career, we encourage you to apply by clicking the job application button today.
Bilingual Receptionist - Summary- Serve as the primary point of contact for clients, providing exceptional customer service in both English and Spanish.
- Support daily office operations and assist the Office Manager with administrative tasks.
- Help onboard new and existing clients, ensuring a smooth and positive experience.
- Work collaboratively within a supportive, growth-oriented team environment.
- Promptly and professionally answer multi-line telephones and direct calls as needed.
- Assist clients with billing inquiries, process payments, and address questions regarding policies and services.
- Guide clients through downloading company apps and setting up online accounts.
- Onboard new clients and provide orientation for existing clients on agency procedures and resources.
- Communicate with clients via phone, text, and email for payments, forms, and insurance reviews.
- Solicit Google reviews from satisfied clients to enhance agency reputation.
- Maintain organized records and documentation in compliance with agency standards.
- Support the Office Manager in handling daily operational tasks and special projects as assigned.
- Competitive starting hourly pay during probationary period, with transition to base salary upon completion.
- Paid time off, including vacation and sick leave.
- Opportunities for professional growth and advancement within the agency.
- Valuable experience in an established insurance agency environment.
- Fluency in both English and Spanish (verbal and written communication required).
- Professional demeanor and respectful communication style.
- Excellent phone etiquette and strong customer service skills.
- Previous office experience in a professional setting preferred.
- Dependable and reliable, with a proven track record of providing excellent client service.
- Strong written, verbal, and listening communication skills.
- Must have reliable transportation to and from work.
- Ability to obtain Property and Casualty Insurance License (training provided if needed).
- Ability to obtain Life Insurance License (training provided if needed).
- Must have a clean background; background check will be conducted.
- Fluent in both Spanish and English, with a passion for helping people.
- Detail-oriented, organized, and able to multitask effectively in a busy office setting.
- Motivated to learn, grow, and take on new challenges within the insurance industry.
- Adaptable team player who communicates clearly and respectfully with clients and colleagues.
- Demonstrates integrity, reliability, and a commitment to delivering exceptional service every day.
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.
- Employees of State Farm agents must successfully complete any applicable licensing requirements and training programs.
- State Farm agents are independent contractors and hire their own employees; employees are not employees of State Farm Insurance Companies.
- Located in Denton, TX, the agency offers a welcoming community and a vibrant environment to grow your career.
- Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
If you are driven to succeed as a Bilingual Receptionist and ready to join a dynamic team, click the job application button to submit your resume and take the next step in your career!