Bilingual Insurance Customer Service Representative (Spanish, P&C, L&H)
Location: Decatur, GA
Job Type: fulltime
Company: BriJette L Ortiz - State Farm Agency
Salary: $34000.0 - $42000.0 per year
Category: Insurance
Job Description Apply Now
The role of Bilingual Insurance Customer Service Representative (Spanish, P&C, L&H) is a vital position for individuals who are passionate about providing exceptional customer service and are fluent in both English and Spanish. This opportunity, offered by a well-regarded insurance agency in Decatur, GA, is designed for professionals who hold active Property & Casualty (P&C) and Life & Health (L&H) licenses and are committed to supporting a diverse client base. As a Bilingual Insurance Customer Service Representative (Spanish, P&C, L&H), you will play a key part in fostering customer relationships, supporting policyholders, and ensuring positive experiences for every client interaction.
As part of a dynamic team, the Bilingual Insurance Customer Service Representative (Spanish, P&C, L&H) will serve as a bridge between the agency and Spanish-speaking clients, delivering accurate policy information and personalized assistance. The insurance agency values the skills and insights of those who can navigate both languages seamlessly, making this a rewarding role for bilingual professionals who want to make a meaningful difference in clients’ lives. This full-time position is ideal for individuals who thrive in a collaborative environment and are eager to contribute their expertise in insurance and customer service.
Working in Decatur, GA, provides the added benefit of being part of a vibrant and growing community with a welcoming atmosphere for professionals in the insurance industry. The agency supports career growth and values employees who are proactive, detail-oriented, and customer-focused. If you have a strong work ethic, a desire to help others, and the appropriate licensing, this is an excellent opportunity to advance your career in insurance customer service. Apply now by clicking the job application button and take the next step in your professional journey.
Bilingual Insurance Customer Service Representative (Spanish, P&C, L&H) - Summary- Provide bilingual customer support in both English and Spanish for insurance clients
- Offer prompt, friendly, and accurate assistance regarding insurance policies and coverage options
- Foster strong customer relationships and ensure satisfaction throughout every interaction
- Support agency operations by managing inquiries, policy changes, and claims processes
- Answer incoming calls and greet clients in a professional, courteous manner
- Establish and maintain customer relationships, conducting follow-ups as required
- Educate customers about available insurance options using a needs-based approach
- Respond to inquiries regarding policy eligibility, coverage, policy changes, claims, and billing clarification
- Assist clients in submitting claims and provide guidance throughout the process
- Utilize bilingual skills to communicate complex insurance information effectively
- Document client interactions and maintain accurate records in compliance with agency policies
- Collaborate with team members to ensure cohesive and efficient service delivery
- Competitive hourly base pay commensurate with experience
- Bonus and commission opportunities based on performance
- Paid time off, including vacation and personal/sick days
- Opportunities to gain valuable experience in the insurance industry
- Growth potential and advancement opportunities within the agency
- Bilingual proficiency in English and Spanish (required)
- Active Property & Casualty license (required)
- Active Life & Health license (required)
- Sales experience preferred (inside/outside sales, retail, or telemarketing)
- Excellent written, verbal, and listening communication skills
- Self-motivated and proactive in problem solving
- Strong attention to detail and organizational abilities
- Ability to work collaboratively in a team environment
- Competent in assessing customer needs and conducting effective interviews
- Ability to relate to customers and build rapport quickly
- Fluent in English and Spanish, with demonstrated experience in customer service or insurance
- Holds current P&C and L&H insurance licenses
- Comfortable using technology and agency management systems
- Proven ability to handle confidential information with integrity
- Excels in a fast-paced, client-centered environment
- Looking for career growth and new opportunities within the insurance field
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.
- Employees of State Farm agents must complete all applicable licensing requirements and training programs.
- State Farm agents are independent contractors who hire their own employees.
- Employees of State Farm agents are not employees of State Farm.
If you are motivated to succeed and envision yourself in this vital Bilingual Insurance Customer Service Representative (Spanish, P&C, L&H) role, click the job application button to apply and start your journey with a respected insurance agency in Decatur, GA. We look forward to reviewing your application and discussing the next steps in the interview process.