Bilingual Insurance Customer Service Representative (Spanish/English), P&C Licensed
Location: GOLDEN VALLEY, MN
Job Type: fulltime
Company: Stephanie Swanson - State Farm Agency
Salary: $50000.0 - $60000.0 per year
Category: Insurance
Job Description Apply Now
Are you looking to make a meaningful impact in the insurance industry while utilizing your bilingual skills? We are seeking a dedicated Bilingual Insurance Customer Service Representative (Spanish/English), P&C Licensed to join a high-performing insurance agency team in Golden Valley, MN. As a valued member of the agency, you will provide essential support to clients by addressing their insurance needs, assisting with policy changes, claims, and billing inquiries, and fostering lasting client relationships. You will play a vital role in ensuring customer satisfaction and business growth, all while working in a dynamic and professional full-time environment.
This opportunity is ideal for individuals who are fluent in both Spanish and English, possess a valid Property and Casualty (P&C) insurance license, and are passionate about delivering exceptional service in a fast-paced setting. By joining this team, you will have the chance to grow your career, gain valuable experience, and contribute to a supportive and inclusive workplace culture.
Bilingual Insurance Customer Service Representative (Spanish/English), P&C Licensed - Summary- Serve as a key point of contact for clients, addressing insurance inquiries and providing guidance in both Spanish and English.
- Utilize your Property and Casualty license to support clients with their insurance policies, claims, billing, and coverage options.
- Contribute to a customer-centric environment that values communication, teamwork, and continuous professional development.
- Enjoy opportunities for advancement and skill enhancement within a respected insurance agency.
- Work in a supportive, growth-oriented setting in Golden Valley, MN, known for its welcoming community atmosphere.
- Establish and maintain positive relationships with insurance clients, ensuring their needs are met promptly and professionally.
- Respond to customer inquiries regarding insurance coverage, policy changes, claims processes, transfers, and billing details.
- Educate clients about available insurance products and services using a needs-based, customer-focused approach.
- Maintain accurate records of client interactions and policy updates, adhering to agency protocols and regulatory guidelines.
- Demonstrate a positive attitude, strong work ethic, and commitment to daily success.
- Collaborate effectively with team members and agency leadership to achieve business goals and deliver superior customer service.
- Efficiently learn and utilize computer systems and agency technology to support daily operations and client service excellence.
- Proactively identify opportunities for service improvement and communicate potential solutions to management.
- Competitive base salary with performance-based bonus incentives.
- Signing bonus available for qualified candidates.
- PTO package including vacation and personal/sick days for work-life balance.
- Comprehensive benefits package, including disability and life insurance coverage.
- Retirement plan with company match to support your long-term financial goals.
- Opportunities for ongoing professional growth and advancement within the agency.
- Active Property and Casualty (P&C) insurance license required prior to start.
- Life & Health insurance license is optional but highly valued.
- Fluency in both Spanish and English, with excellent verbal, written, and listening communication skills.
- Strong interpersonal abilities with a focus on relationship building and client satisfaction.
- Demonstrated attention to detail, organizational skills, and people-oriented attitude.
- Self-motivated with the ability to work both independently and collaboratively in a team setting.
- Proactive problem-solving mindset with the ability to multitask effectively in a fast-paced environment.
- Proficiency in learning and adapting to new computer systems and agency technologies.
- Eligibility to work in the United States and ability to successfully complete a background check.
- Brings a passion for helping others and making a positive impact in the insurance industry.
- Thrives in a diverse, bilingual, and inclusive work environment.
- Is committed to personal and professional growth, taking advantage of training and advancement opportunities.
- Values teamwork, open communication, and collaboration with colleagues and clients.
- Demonstrates adaptability, resilience, and a willingness to go above and beyond for customers.
- This role is employed by a State Farm independent contractor agent, not by State Farm Insurance Companies.
- Employees of State Farm agents are not employees of State Farm.
- Selected candidates must meet all required licensing criteria and complete designated training programs before starting.
- Join a workplace that values diversity, professional integrity, and a commitment to excellence in serving the Golden Valley, MN community.
If you are ready to leverage your bilingual skills and insurance expertise in a rewarding full-time position, we encourage you to apply today by clicking the job application button. Take the next step in your career as a Bilingual Insurance Customer Service Representative (Spanish/English), P&C Licensed and become an essential part of a thriving insurance agency.