Bilingual Insurance Customer Service Representative (Spanish/English)
Location: Columbia, MD
Job Type: fulltime
Company: Alexander Brown - State Farm Agency
Salary: $50000.0 - $80000.0 per year
Category: Insurance
Job Description Apply Now
The Bilingual Insurance Customer Service Representative (Spanish/English) plays a crucial role in delivering high-quality support and guidance to customers seeking insurance solutions. As an integral member of an independent insurance agency team, you will use your bilingual skills and in-depth knowledge of insurance products to foster strong client relationships and ensure a seamless customer experience. This full-time opportunity is ideal for individuals who are fluent in both Spanish and English, possess active Property & Casualty and Life & Health licenses, and are motivated to support clients through a value-based approach to customer service. Working as a Bilingual Insurance Customer Service Representative (Spanish/English), you will interact directly with customers, handle a variety of service requests, and contribute to the overall growth and reputation of the agency. The position offers a dynamic environment with opportunities for professional development and advancement, making it a rewarding career path for motivated, organized, and client-oriented professionals.
Bilingual Insurance Customer Service Representative (Spanish/English) - SummaryThe Bilingual Insurance Customer Service Representative (Spanish/English) is responsible for engaging with clients in both Spanish and English, providing prompt, accurate, and comprehensive support related to insurance products, policy changes, and general inquiries. You will be instrumental in educating clients on insurance options, managing policy updates, and delivering exceptional customer service that reflects the agency's commitment to client satisfaction. This role requires a proactive approach, strong problem-solving skills, and the ability to manage multiple priorities in a fast-paced environment.
Duties & Responsibilities- Establish and nurture strong customer relationships through effective communication and follow-up.
- Provide timely, friendly, and accurate customer service, including responding to inquiries regarding insurance availability, eligibility, coverage options, policy changes, claim submissions, and billing clarifications.
- Utilize a needs-based review process to educate clients about available insurance products and services.
- Maintain a high standard of professionalism, work ethic, and commitment to delivering exceptional results daily.
- Manage and document all client interactions, ensuring thorough and organized activity reports for agency review.
- Stay updated on industry developments, licensing requirements, product changes, and continuing education opportunities.
- Collaborate effectively with team members to achieve agency goals and foster a positive work environment.
- Assist clients with the claims process and policy administration to ensure a smooth experience.
- Proactively identify opportunities to cross-sell or up-sell additional products that meet clients' needs.
- Competitive base salary, plus performance-based bonuses and commissions.
- PTO including vacation and personal/sick days.
- 401(k) plan with matching contributions.
- Group Life Insurance coverage.
- Reimbursement or coverage for gym memberships.
- Valuable on-the-job experience with growth potential and opportunities for advancement within the agency.
- Bilingual proficiency in Spanish and English (required).
- Active Property & Casualty license (required).
- Active Life and Health license (required).
- Excellent verbal and written communication skills in both languages.
- Strong interpersonal skills with a customer-focused mindset.
- Organizational skills and the ability to manage multiple tasks efficiently.
- Self-motivated, detail-oriented, and proactive in problem solving.
- Ability to work collaboratively in a team environment.
- Comfortable using computer systems and learning new software functions.
- Demonstrated dedication to providing top-tier customer service.
- Commitment to ongoing education and remaining current with industry best practices and regulatory requirements.
- Thrives in a fast-paced setting and adapts easily to change.
- Values accuracy, reliability, and efficient completion of tasks.
- Passionate about helping others and making a positive impact through excellent service.
- Enjoys building long-term relationships with clients and contributing to the success of the agency team.
- Seeks a career with advancement potential and ongoing professional development.
- This position is with an independent contractor agent and not with a corporate insurance company. Employees must be able to successfully complete all applicable licensing requirements and training programs.
- All employees are considered part of the independent agent's team and are not employed by the corporate parent company.
- Applicants are encouraged to apply directly through the job application button to begin the process. Take the next step toward a rewarding career as a Bilingual Insurance Customer Service Representative (Spanish/English).
- The agency is committed to equal employment opportunity and a diverse, inclusive workplace.