Bilingual Insurance Customer Service Representative – P&C, Spanish
Location: CHICAGO, IL
Job Type: fulltime
Company: Brent Becker - State Farm Agency
Salary: $17.0 - $22.0 per hour
Category: Customer Service
Job Description Apply Now
The Bilingual Insurance Customer Service Representative – P&C, Spanish plays a vital role in delivering exceptional service and support to clients within a dynamic insurance agency environment. This position requires fluency in both Spanish and English, as well as an active Property & Casualty (P&C) insurance license or the ability to obtain one. The ideal candidate will act as the first point of contact for clients, fostering strong relationships and ensuring all inquiries and service needs are handled promptly and professionally.
As a Bilingual Insurance Customer Service Representative – P&C, Spanish, you will be responsible for providing detailed information regarding insurance products, assisting with policy changes, helping clients understand their coverage options, and guiding them through the claims process. You will also be expected to maintain accurate records and uphold a high standard of customer experience, ensuring that each client feels valued and supported throughout their interactions with the agency.
Working in this role offers the opportunity to contribute to the overall growth and success of the agency. The Bilingual Insurance Customer Service Representative – P&C, Spanish is an integral part of the team, expected to demonstrate a proactive approach to customer service, stay current with industry changes, and engage in continuous professional development. This position is ideal for individuals who thrive in a fast-paced, team-oriented setting, possess strong organizational skills, and are committed to delivering outstanding service to a diverse clientele.
Located in a vibrant and welcoming community, this position provides a supportive work environment that values professional growth and advancement. The agency is dedicated to fostering a culture of inclusivity, respect, and ongoing learning for all employees. If you are seeking a rewarding career where your bilingual skills and insurance expertise can make a real difference, this is an excellent opportunity to join a reputable agency as a Bilingual Insurance Customer Service Representative – P&C, Spanish.
Bilingual Insurance Customer Service Representative – P&C, Spanish Summary- Provide high-quality customer service to insurance clients in both Spanish and English.
- Act as a key liaison between clients and the agency, addressing inquiries, policy changes, claims, and billing issues.
- Support the agency’s growth through proactive client engagement and education about insurance options.
- Maintain compliance with industry regulations and licensing requirements.
- Establish and maintain strong customer relationships through professional communication and follow-up.
- Respond promptly and accurately to client inquiries regarding coverage, eligibility, policy changes, and claims.
- Educate clients about available insurance options using a needs-based approach.
- Process policy updates, transfers, and billing clarifications efficiently and accurately.
- Prepare and deliver timely activity reports to agency management.
- Participate in ongoing training and development to stay current with industry standards and product offerings.
- Uphold a strong work ethic and demonstrate a total commitment to customer satisfaction.
- Collaborate effectively with other team members to achieve agency objectives.
- Competitive base pay with opportunities for production bonuses.
- Paid time off, including vacation and personal/sick days.
- SIMPLE IRA retirement plan available.
- Valuable hands-on experience in the insurance industry.
- Opportunities for professional growth and advancement within the agency.
- Fluency in both Spanish and English is required.
- Excellent interpersonal, written, verbal, and listening skills.
- Strong organizational skills and attention to detail.
- Self-motivated with a proactive approach to problem-solving.
- Demonstrated ability to work both independently and as part of a team.
- Proficiency with computer functions and office technology.
- Active Property & Casualty license (or willingness to obtain).
- Life and Health insurance license preferred or willingness to obtain.
- Commitment to ongoing education and staying current with industry developments.
- Thrives in a fast-paced, customer-focused environment.
- Demonstrates a passion for helping others and delivering superior service.
- Detail-oriented, organized, and able to balance multiple tasks effectively.
- Possesses a strong sense of responsibility and takes pride in their work.
- Committed to personal and professional growth within the insurance sector.
- This position is with an independent contractor agent for a major insurance provider, not directly with the insurance company.
- Selected candidates must successfully complete all applicable licensing requirements and training programs.
- All employment decisions are made by the independent contractor agent.
- Employees of independent contractor agents are not employees of the parent insurance company.
- Equal opportunity employer – the agency is committed to creating an inclusive and diverse workplace environment.
If you are ready to take the next step in your insurance career as a Bilingual Insurance Customer Service Representative – P&C, Spanish, click the job application button and apply today to join a team that values your skills and dedication!