Bilingual Insurance Customer Service Representative (P&C, Mandarin/Cantonese)
Location: CHINO HILLS, CA
Job Type: fulltime
Company: Vicky Chen - State Farm Agency
Salary: $22.0 - $26.0 per hour
Category: Insurance
Job Description Apply Now
Bilingual Insurance Customer Service Representative (P&C, Mandarin/Cantonese) - Full-time - Chino Hills, CA
As a Bilingual Insurance Customer Service Representative (P&C, Mandarin/Cantonese), you will play a pivotal role in supporting and managing existing client accounts at a leading insurance agency. This full-time opportunity in Chino Hills, CA is ideal for licensed insurance professionals seeking a dynamic work environment focused on client service, policy support, and long-term relationship building. The position is not commission-only and does not involve cold calling, making it a great fit for individuals passionate about helping clients and providing exceptional service.
The Bilingual Insurance Customer Service Representative (P&C, Mandarin/Cantonese) is responsible for delivering prompt, accurate, and professional customer service to the agency’s diverse client base. The position requires fluency in English as well as Mandarin or Cantonese, and an active California Property & Casualty (P&C) insurance license. Prior experience working in an insurance agency environment and familiarity with insurance policies, procedures, and systems will be highly beneficial. This role is primarily office-based in Chino Hills, CA, with some remote work flexibility on Fridays.
As a key member of the agency team, you will assist clients with a variety of inquiries including policy changes, billing questions, claims support, transfers, and coverage explanations. Building and maintaining long-term client relationships is central to this position. You will proactively follow up with clients, educate them on insurance options using a needs-based approach, and document all interactions accurately in the agency’s CRM and systems. Confidentiality, compliance, and a customer-focused mindset are essential attributes for success in this role.
The Bilingual Insurance Customer Service Representative (P&C, Mandarin/Cantonese) will contribute to the smooth operation of the agency by supporting agency-wide processes and collaborating with team members. Strong communication, organization, and problem-solving skills are critical, as is the ability to thrive in a structured, team-based office environment. This position offers an hourly base pay, performance-based bonuses, paid training, and opportunities for long-term professional development in a supportive and growth-oriented workplace.
If you are a licensed insurance professional who is fluent in Mandarin or Cantonese and English, and you are seeking a stable, team-oriented agency environment with opportunities for growth, we encourage you to apply for the Bilingual Insurance Customer Service Representative (P&C, Mandarin/Cantonese) position in Chino Hills, CA. Click the application button to take the next step in your insurance career!
Bilingual Insurance Customer Service Representative (P&C, Mandarin/Cantonese) - Summary- Provide high-quality customer service to existing insurance clients
- Support agency operations through policy management and client relationship building
- Utilize bilingual skills (English and Mandarin or Cantonese) to serve a diverse client base
- Full-time office-based employment with some remote work flexibility
- Deliver prompt, accurate, and professional customer service to clients
- Assist clients with policy changes, billing, claims support, transfers, and coverage explanations
- Build and maintain long-term client relationships through proactive communication
- Educate customers on insurance options using a needs-based, customer-focused approach
- Accurately document all client interactions in agency CRM and systems
- Support overall agency operations while upholding confidentiality and compliance standards
- Hourly base pay: $20–$25 per hour, commensurate with experience
- Performance-based bonuses
- Paid training and professional development opportunities
- Supportive team environment with long-term growth potential
- This role is not commission-only; stability and structure are key benefits
- Active California Property & Casualty (P&C) insurance license (required)
- Fluency in English and Mandarin or Cantonese (required)
- Minimum of 2 years’ insurance customer service or agency experience preferred
- Strong communication, organizational, and problem-solving skills
- Ability to work effectively in a structured, team-based office environment
- Licensed insurance professional with a passion for client service and problem-solving
- Bilingual in English and Mandarin or Cantonese
- Team player who values professionalism, accountability, and service excellence
- Seeks stability, structure, and opportunities for long-term growth
- Majority of work is performed onsite in Chino Hills, CA, with remote work on Fridays
- Agency offers a supportive and growth-oriented workplace environment
- Applications from candidates seeking fully remote positions will not be considered
- Applicants are encouraged to apply by clicking the job application button and submitting their resume and cover letter highlighting bilingual skills and insurance experience
Take the next step in your insurance career by applying for the Bilingual Insurance Customer Service Representative (P&C, Mandarin/Cantonese) position today!