Bilingual Insurance Customer Service Representative (P&C, Life/Health)
Location: ASHBURN, VA
Job Type: fulltime
Company: Andre Arjun - State Farm Agency
Salary: $40000.0 - $75000.0 per year
Category: Insurance
Job Description Apply Now
If you are a dedicated professional fluent in both Spanish and English with active insurance licenses, the role of Bilingual Insurance Customer Service Representative (P&C, Life/Health) offers a rewarding opportunity to advance your career in the insurance industry. Join a collaborative team environment focused on providing exceptional customer service and contributing to the ongoing success of a respected insurance agency. As a Bilingual Insurance Customer Service Representative (P&C, Life/Health), you will play a vital role in delivering a high-quality experience for clients, ensuring their insurance needs are met promptly and professionally.
In this full-time role, your primary responsibility will be to serve as the main point of contact for policyholders and prospective customers, offering comprehensive support in both English and Spanish. You will assist clients with inquiries about insurance products, coverage details, claims processing, policy changes, and billing matters. Your ability to communicate clearly and empathetically in both languages will be essential in building strong relationships with clients and providing them with the information they need to make informed decisions about their insurance options.
Working alongside a team of passionate insurance professionals, you will use a customer-centric approach to identify coverage needs and suggest appropriate solutions. Through value-based interactions, you will educate clients about available products and services, helping them understand their options and empowering them to select coverage that best fits their unique circumstances. An active Property & Casualty (P&C) license is required, and a Life & Health license is strongly preferred to ensure you can meet a wide range of customer needs.
This position offers a supportive environment where ongoing professional development and career growth are encouraged. You'll benefit from a mix of base pay and performance-based incentives, as well as a comprehensive benefits package. If you are proactive, detail-oriented, and committed to delivering outstanding customer experiences, this is an ideal opportunity to build your future in the insurance field.
Bilingual Insurance Customer Service Representative (P&C, Life/Health) - Summary- Client-facing insurance customer service role requiring active P&C and Life/Health licenses
- Fluency in both Spanish and English required
- Opportunity to build strong customer relationships and support agency growth
- Work with a respected independent insurance agency as a valued team member
- Establish and maintain positive relationships with insurance customers, providing ongoing support and follow-up as needed
- Deliver prompt, accurate, and friendly customer service across all channels, including in-person, phone, and digital communications
- Respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claims, and billing
- Guide clients through the insurance review process, educating them on options and helping them make informed choices
- Maintain high standards of professionalism, work ethic, and commitment to customer satisfaction
- Provide timely and thorough activity reports to the agency principal
- Stay current on product changes, licensing, technical developments, and required continuing education
- Competitive base pay with commission and bonus opportunities
- PTO including vacation and personal/sick days
- Health benefit allowance
- SEP retirement plan
- Valuable professional experience in the insurance sector
- Opportunities for growth and advancement within the agency
- Active Property & Casualty (P&C) insurance license required
- Life and Health insurance license preferred
- Full professional fluency in Spanish and English
- Excellent interpersonal, written, verbal, and listening skills
- Demonstrated ability to work in a team-oriented environment
- Strong organizational skills and attention to detail
- Self-motivated, proactive, and able to multi-task effectively
- Ability to learn and utilize insurance agency computer systems
- Commitment to providing high-quality, accurate, and timely service
- People-oriented mindset and dedication to customer service excellence
- Bilingual (Spanish/English) professional with proven success in customer service or insurance roles
- Holds active P&C license and ideally a Life & Health license
- Organized, detail-oriented, and capable of thriving in a fast-paced environment
- Excellent communicator who genuinely enjoys helping others
- Self-starter who takes pride in going above and beyond for clients
- Motivated to grow within the insurance industry
- This position is with an independent contractor State Farm agent, not with State Farm Insurance Companies.
- Employees of State Farm agents must meet all applicable licensing and training requirements.
- State Farm agents are independent contractors who hire their own employees. Employees of State Farm agents are not employees of State Farm.
- Equal opportunity employer. Applications from candidates of all backgrounds and experience levels are encouraged.
If you are excited about this Bilingual Insurance Customer Service Representative (P&C, Life/Health) opportunity and meet the qualifications, click the job application button to submit your application and take the next step in your career journey.