Bilingual Insurance Customer Service Representative (P&C Licensed)
Location: HOMESTEAD, FL
Job Type: fulltime
Company: Aixa Hernandez - State Farm Agency
Salary: $32000.0 - $40000.0 per year
Category: Insurance
Job Description Apply Now
Bilingual Insurance Customer Service Representative (P&C Licensed) - Full-Time
Are you passionate about delivering exceptional customer experiences in the insurance industry? We are seeking a dedicated Bilingual Insurance Customer Service Representative (P&C Licensed) to join our dynamic team. This full-time position is ideal for a motivated individual who is fluent in Spanish/English or Spanish/Creole and holds active Property and Casualty as well as Life and Health insurance licenses. In this role, you will play a vital part in supporting our clients, ensuring their needs are met, and helping them make informed decisions about their insurance coverage. Working in a professional and collaborative office environment, you will utilize your bilingual skills to establish strong relationships with customers, provide accurate policy information, and support the overall growth of our agency.
As a Bilingual Insurance Customer Service Representative (P&C Licensed), you will be the first point of contact for our valued clients, addressing their insurance inquiries, processing policy changes, and assisting with claims. Your ability to communicate effectively in Spanish/English or Spanish/Creole will allow you to connect with a diverse client base, making a meaningful impact on their insurance experience. You will also be responsible for educating customers about available insurance options using a consultative, needs-based approach, ensuring they understand their policies and are equipped to make the best choices for their unique situations.
In this rewarding position, you will demonstrate a high level of professionalism, attention to detail, and commitment to delivering prompt, accurate, and friendly service. Your proactive attitude will help you excel in problem-solving, multitasking, and working collaboratively within a supportive team environment. This is an exciting opportunity for a licensed insurance professional who is eager to grow their career while making a difference in the lives of clients every day. If you are ready to take the next step in your insurance career, we encourage you to apply now by clicking the job application button and joining our team!
Bilingual Insurance Customer Service Representative (P&C Licensed) - Summary- Full-time, in-office role supporting customers with Property and Casualty as well as Life and Health insurance needs.
- Requires active insurance licenses and bilingual proficiency in Spanish/English or Spanish/Creole.
- Focus on delivering outstanding customer support, policy education, and claims assistance.
- Opportunity to work in a professional, growth-oriented environment.
- Establish and nurture lasting customer relationships through responsive and courteous service.
- Respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Educate clients about insurance options using a needs-based review process, ensuring they understand their policies and available coverage.
- Maintain a strong work ethic and a commitment to success with every client interaction.
- Manage multiple tasks, such as processing policy changes, updating customer records, and providing thorough activity reports to the agent.
- Stay current on industry product changes, licensing requirements, and technical developments through ongoing education and training.
- Work collaboratively with other team members to achieve agency goals and deliver an exceptional customer experience.
- Competitive base salary with performance-based bonuses.
- PTO including nine personal/sick days per year.
- Paid vacation after one year of employment.
- Comprehensive health insurance coverage.
- Life insurance and hospital indemnity plans.
- Opportunities for valuable industry experience and career growth within the agency.
- Active Property & Casualty insurance license (required).
- Active Life and Health insurance license (required).
- Bilingual proficiency in Spanish/English or Spanish/Creole (required).
- Excellent interpersonal communication skills (written, verbal, and listening).
- Strong organizational skills and ability to multitask efficiently.
- Proactive, detail-oriented, and self-motivated with a commitment to accuracy and timely completion of work.
- Ability to work effectively in a team environment and adapt to changing priorities.
- Proficiency in using computer systems and willingness to learn new technologies as needed.
- Dedication to providing exceptional customer service and supporting agency objectives.
- Licensed insurance professional with a passion for customer service and relationship-building.
- Bilingual communicator able to connect with a diverse client base.
- Detail-driven individual who excels in multitasking and problem-solving.
- Team player eager to contribute to office success and pursue growth opportunities within the agency.
- This position is with an independent contractor agent. Employees must meet all applicable licensing requirements and complete relevant training programs.
- Employees of independent agents are not employees of the national insurance company.
- We are an Equal Opportunity Employer, committed to creating an inclusive and welcoming workplace for all candidates.
- Enjoy the professional growth and collaborative environment offered by our team, while making a positive impact in the insurance needs of the local community.
If you are a motivated, licensed insurance professional seeking to advance your career as a Bilingual Insurance Customer Service Representative (P&C Licensed), we invite you to apply now by clicking the job application button. Take the next step in your professional journey and join a team that values your skills and dedication!