Bilingual Insurance Customer Service Representative – P&C License, Spanish
Location: CHARLOTTE, NC
Job Type: fulltime
Company: Darrick Embry - State Farm Agency
Salary: $35000.0 - $40000.0 per year
Category: Insurance
Job Description Apply Now
Bilingual Insurance Customer Service Representative – P&C License, Spanish
As a Bilingual Insurance Customer Service Representative (P&C), you will play a key role in supporting an independent insurance agency's goals by providing exceptional service to clients in both English and Spanish. This full-time opportunity is ideal for individuals who possess an active Property and Casualty license and are passionate about fostering relationships, responding to customer inquiries, and ensuring a positive experience for every policyholder. As a valued member of the team, you will leverage your bilingual communication skills to address the needs of a diverse clientele and contribute to the ongoing success and growth of the agency. Working in an in-office setting, you’ll collaborate with colleagues and have daily interactions with customers, ensuring that each one receives timely, accurate, and friendly support.
In this customer-facing insurance role, you will be responsible for establishing and maintaining strong relationships with clients, guiding them through the complexities of insurance products, and assisting with policy inquiries, changes, claims, and billing issues. Your dedication to service, attention to detail, and proactive problem-solving will ensure that clients’ needs are met efficiently. As the agency places a high value on personal growth and professional development, you will also be encouraged to pursue further licensing, including Life and Health, and participate in ongoing education to remain current on industry trends and regulations. Success in this position requires excellent communication, organizational skills, and the ability to work both independently and as part of a team.
Joining this established agency offers the chance to build a rewarding career in insurance, with opportunities for advancement and skill development. The agency fosters a supportive work environment, provides competitive compensation, and values employees who are motivated to succeed and committed to delivering exceptional service. If you are bilingual in English and Spanish, possess a valid Property and Casualty license, and are ready to take the next step in your insurance career, you are encouraged to apply and become an integral part of the team.
Bilingual Insurance Customer Service Representative – P&C License, Spanish Summary- Full-time role supporting an independent insurance agency with a focus on P&C policies
- Primary point of contact for clients, delivering service in both English and Spanish
- Opportunities for growth, advancement, and ongoing professional development
- Collaborative, in-office environment with a focus on customer satisfaction
- Establish and nurture customer relationships, responding promptly to inquiries about insurance products, policy options, billing, and claims
- Educate customers using a needs-based approach to explain coverage options and help them make informed decisions
- Process policy changes, address eligibility and coverage questions, and clarify billing matters
- Provide thorough follow-up to ensure customer satisfaction and retention
- Maintain a strong work ethic and commitment to success in daily activities
- Utilize computer systems to manage client data and activity reports efficiently
- Stay current with industry regulations, licensing, and product changes through ongoing education
- Collaborate with team members to support agency goals and deliver a high standard of service
- Competitive base salary commensurate with experience
- Opportunity for commissions and performance-based bonuses
- PTO including vacation and personal/sick days
- Valuable hands-on experience and the potential for advancement within the agency
- Active Property and Casualty insurance license required
- Bilingual proficiency in English and Spanish required
- Must be able to obtain Life and Health insurance license if not already held
- Strong interpersonal skills and ability to communicate clearly in both languages
- Demonstrated organizational skills, attention to detail, and the ability to multi-task
- Self-motivated and proactive with a commitment to customer service excellence
- Comfortable working in a team-oriented, office-based environment
- Ability to efficiently learn and utilize insurance agency computer systems
- Commitment to staying updated with licensing, technical developments, and continuing education requirements
- Fluent in both English and Spanish, and able to effectively assist diverse clients
- Holds an active P&C license and motivated to pursue additional licensing as needed
- Proven track record of delivering excellent customer service and maintaining client relationships
- Detail-oriented, organized, and able to manage multiple priorities in a fast-paced environment
- Demonstrates initiative, reliability, and a strong sense of personal accountability
- This position is with an independent contractor agent, not directly employed by the insurance company
- Employees must complete all applicable licensing requirements and training programs
- Independent contractor agents are responsible for hiring and managing their own staff
- Employees of the agency are not employees of the insurance company itself
- The agency is committed to providing equal opportunity employment (EEO)
- If you are enthusiastic about building your career in insurance, click the application button to submit your resume and begin the interview process