Bilingual Insurance Customer Service Representative (P&C, L&H Licensed)
Location: Denver, CO
Job Type: fulltime
Company: Marinelly Toro-Mejia - State Farm Agency
Salary: $43680.0 - $43680.0 per year
Category: Insurance
Job Description Apply Now
The role of Bilingual Insurance Customer Service Representative (P&C, L&H Licensed) is a dynamic opportunity for customer-focused professionals fluent in both Spanish and English. This position at a leading insurance agency in Denver, CO is designed for individuals who are dedicated to delivering outstanding service to clients, ensuring that all inquiries and concerns are handled promptly, accurately, and with a high degree of professionalism. The Bilingual Insurance Customer Service Representative (P&C, L&H Licensed) serves as a vital link between policyholders and the agency, providing essential information on insurance products, managing customer accounts, and ensuring seamless communication in both languages.
As a key member of the team, the Bilingual Insurance Customer Service Representative (P&C, L&H Licensed) is responsible for maintaining high standards of customer satisfaction. The position requires the ability to manage multiple tasks simultaneously in a fast-paced environment while demonstrating empathy, patience, and problem-solving skills. This role is suited to individuals who have a genuine passion for helping others and thrive in a collaborative setting.
This opportunity is ideal for licensed insurance professionals or those willing to obtain their Property & Casualty (P&C) and Life & Health (L&H) licenses. The Bilingual Insurance Customer Service Representative (P&C, L&H Licensed) will utilize their strong communication abilities to build lasting relationships with clients, address their insurance needs, and resolve any emerging issues with a focus on service excellence. Working in Denver, CO offers a vibrant community and diverse clientele, providing a rewarding environment for personal and professional growth.
If you are a self-motivated, detail-oriented professional with a strong desire to support clients and a commitment to ongoing learning within the insurance industry, this position offers a fulfilling pathway. Join the team and make a meaningful impact by providing bilingual support and expertise to a broad customer base. Take the next step in your career and apply by clicking the job application button today!
Bilingual Insurance Customer Service Representative (P&C, L&H Licensed) - Summary- Serve as the primary point of contact for insurance customers, providing exceptional service in both English and Spanish.
- Utilize Property & Casualty (P&C) and Life & Health (L&H) insurance knowledge to address client needs.
- Contribute to a positive team environment in a reputable insurance agency setting.
- Provide comprehensive information about products and services to existing and prospective clients.
- Respond efficiently to customer inquiries and resolve any issues related to their insurance accounts.
- Manage incoming calls and handle customer complaints by offering appropriate solutions and timely follow-up.
- Maintain accurate records of customer interactions and process client accounts in accordance with agency protocols.
- File necessary documents and ensure customer data is handled confidentially and in compliance with industry regulations.
- Work collaboratively with peers to ensure a seamless client experience and uphold agency service standards.
- Competitive compensation package commensurate with experience and licensure.
- Opportunities for performance-based incentives and growth within the agency.
- Comprehensive benefits typical of the insurance industry, including access to ongoing training and professional development.
- Bilingual proficiency in Spanish and English is required.
- Valid Property & Casualty (P&C) and Life & Health (L&H) insurance licenses preferred, or willingness to obtain prior to start date.
- Experience in insurance sales or customer service is highly regarded.
- Excellent written, verbal, and listening communication skills.
- Strong computer literacy and ability to learn new systems quickly.
- Well-developed multitasking and organizational skills.
- Self-motivated with a positive attitude and a commitment to client satisfaction.
- Professional, approachable, and enthusiastic team player.
- Possesses a passion for helping others and builds rapport easily.
- Thrives in fast-paced environments and adapts to changing priorities.
- Demonstrates reliability, accountability, and a desire for continuous improvement.
- Position based in Denver, CO, providing opportunities to engage with a diverse local community.
- Full compliance with all Equal Employment Opportunity (EEO) guidelines and professional standards.
- This role offers a pathway for career advancement within the insurance industry.
Ready to take your insurance career to the next level? If you meet the qualifications for the Bilingual Insurance Customer Service Representative (P&C, L&H Licensed) role and are eager to join a supportive, thriving agency team, click the application button now to get started!