Bilingual Insurance Customer Service Representative (P&C)
Location: DENVER, CO
Job Type: fulltime
Company: Don Middleton - State Farm Agency
Salary: $45000.0 - $65000.0 per year
Category: Customer Service
Job Description Apply Now
The Bilingual Insurance Customer Service Representative (P&C) plays a central and highly visible role in supporting customers and ensuring a positive experience at every touchpoint. This full-time position requires fluency in both Spanish and English and either an existing Property & Casualty insurance license or the willingness to obtain one. As a key member of a dynamic insurance agency team, you will engage in value-based conversations to educate and assist policyholders, foster customer relationships, and contribute to the growth of the business through outstanding service.
As a Bilingual Insurance Customer Service Representative (P&C), you will serve as the primary point of contact for clients, handling inquiries regarding policy options, coverage changes, claims, and billing. Your expertise in both languages will allow you to deliver exceptional service to a diverse customer base, ensuring every interaction is handled with professionalism and care. By maintaining a strong commitment to customer satisfaction and operational excellence, you will support the agency's mission of providing reliable and relevant insurance solutions.
This role offers an opportunity for career growth and personal development within a supportive and collaborative environment. You will work alongside fellow professionals who are dedicated to success and continuous improvement. If you are energetic, driven, and enjoy helping others, this position will provide you with valuable experience and the advancement potential you are seeking.
The agency values integrity, teamwork, and communication. Your ability to operate efficiently in a fast-paced setting, multitask, and maintain accurate records will be essential to your success. You should possess excellent interpersonal skills, a detail-oriented mindset, and a genuine passion for delivering quality service to customers. In return, you can expect a comprehensive compensation package, opportunities for ongoing learning, and a positive workplace culture.
Located in a vibrant and diverse community, the agency is committed to making a positive impact on both customers and employees. Working here means joining a team that is focused on growth, innovation, and delivering remarkable customer experiences every day.
Bilingual Insurance Customer Service Representative (P&C) - Summary- Serve as a bilingual (Spanish/English) point of contact for insurance customers.
- Assist with policy inquiries, coverage options, claims, and billing.
- Support business growth through exceptional customer service and relationship management.
- Opportunity for career advancement and professional development.
- Establish, strengthen, and maintain customer relationships through regular communication and follow-up.
- Provide prompt, accurate, and friendly service by responding to questions about insurance options, eligibility, coverage, policy changes, transfers, claims, and billing.
- Educate customers on available insurance products using a customer-focused review process.
- Demonstrate a strong work ethic and commitment to daily success and team objectives.
- Document and report activities accurately and in a timely manner to agency leadership.
- Collaborate with team members to meet customer needs and agency goals.
- Stay current with product changes, licensing requirements, technical developments, and continuing education opportunities as required by the industry.
- Base pay with bonus opportunities based on performance
- Paid time off, including vacation and personal/sick days
- Comprehensive health, dental, and vision coverage
- Retirement plan options for long-term financial security
- Flexible work arrangements, such as virtual Fridays (based on team goals)
- Opportunities for valuable work experience and professional growth
- Potential for advancement within the agency
- Fluency in Spanish and English (bilingual required)
- Excellent interpersonal, written, and verbal communication skills
- Strong organizational skills and attention to detail
- Self-motivated with a proactive approach to problem-solving
- Demonstrated commitment to customer service excellence
- Ability to learn and utilize computer systems and functions
- Ability to work effectively within a collaborative team environment
- Strong multi-tasking skills and ability to manage competing priorities
- Property & Casualty insurance license or ability to obtain as a condition of employment
- Willingness to participate in ongoing training and continuing education as required
- Energetic and enthusiastic about helping others
- People-oriented with a strong desire to build lasting client relationships
- Thrives in a fast-paced, dynamic work environment
- Detail-oriented with a focus on completing work accurately and efficiently
- Driven to achieve both individual and team goals
- Open to ongoing learning and professional development
- This position is with an independent insurance agency contracted to a major insurer.
- Employment is contingent upon successful completion of all required licensing and training programs.
- Agency employees are not employees of the major insurer, but are independently hired and managed by the agency owner.
- All applicants are encouraged to apply by clicking the application button to take the next step toward joining a dynamic team committed to customer service and professional excellence.
- The agency is an equal opportunity employer and values diversity and inclusion in the workplace.
If you are motivated to succeed and can envision yourself in this impactful customer service role, we invite you to apply now. Take your career to the next level and become a valued part of a forward-thinking insurance agency by submitting your application today.