Bilingual Insurance Customer Service Representative (Licensed, Spanish/English)
Location: POMONA, CA
Job Type: fulltime
Company: Armando Montejano - State Farm Agency
Salary: $45000.0 - $60000.0 per year
Category: Insurance
Job Description Apply Now
Are you looking for a dynamic opportunity as a Bilingual Insurance Customer Service Representative (Licensed, Spanish/English)? Join a leading insurance agency that values customer relationships, growth, and professional development. As a Bilingual Insurance Customer Service Representative (Licensed, Spanish/English), you will play a crucial role in supporting clients, managing insurance policies, and providing superior service in both Spanish and English. This is an excellent chance to advance your career in the insurance industry and be part of a supportive, high-performing team.
In this full-time position, you will be the primary point of contact for policyholders and prospective clients, ensuring that all service and coverage needs are met with professionalism and care. Your day-to-day responsibilities will include managing policy changes, addressing billing questions, assisting with claims, and educating clients about their insurance options. You will collaborate closely with team members to deliver outstanding service and contribute to the continued success and growth of the agency.
Working as a Bilingual Insurance Customer Service Representative (Licensed, Spanish/English) offers a unique opportunity to leverage your bilingual skills and insurance expertise. The agency provides a competitive compensation package, including base salary, commission opportunities, paid time off, and access to a SIMPLE IRA retirement plan. The position is designed for individuals who are passionate about customer service, possess an active Property & Casualty Insurance License, and are dedicated to continuous learning and professional development.
If you thrive in a fast-paced, client-focused environment, and have a commitment to delivering high-quality customer experiences, this role is the perfect fit. The agency’s positive, team-oriented atmosphere encourages collaboration and supports your career aspirations in the insurance sector. As a representative of a respected insurance brand, you will gain valuable hands-on experience and the opportunity for long-term career advancement within the organization.
The Bilingual Insurance Customer Service Representative (Licensed, Spanish/English) position is with an independent contractor agent, offering a unique work environment where your contributions directly impact the agency's growth and service quality. The agency values diversity, inclusion, and equal opportunity for all employees and applicants, ensuring a welcoming and supportive workplace.
If you meet the qualifications and are eager to make a difference in clients’ lives, don’t miss this chance to join an established insurance agency. Apply now by clicking the job application button and take the next step in your insurance career!
Bilingual Insurance Customer Service Representative (Licensed, Spanish/English) - Summary- Support and manage client relationships for a leading insurance agency
- Utilize bilingual Spanish/English skills in all aspects of customer service
- Contribute to the growth and success of the agency by delivering high-quality service
- Full-time position offering long-term career potential
- Build and maintain strong relationships with policyholders and prospects
- Deliver exceptional customer service via phone, email, and in-person interactions
- Assist clients with insurance quotes, policy changes, billing inquiries, claims, and coverage education
- Conduct needs-based policy reviews to identify and address coverage gaps
- Support client retention and agency growth through professional and reliable service
- Schedule appointments, manage follow-ups, and maintain organized client records
- Collaborate with team members to achieve agency goals and enhance customer experience
- Competitive base salary plus uncapped commission opportunities
- Paid Time Off for vacation, personal, and sick days
- SIMPLE IRA Retirement Plan for long-term financial security
- Career advancement and professional growth within the agency
- Supportive, team-oriented work environment with hands-on experience
- Bilingual proficiency in Spanish and English (required)
- Active Property & Casualty Insurance License (required)
- Life & Health License (preferred but not mandatory)
- Minimum 1 year of experience in insurance customer service, insurance sales, or as an insurance account representative
- Strong verbal and written communication skills
- Ability to multitask and stay organized in a fast-paced environment
- Team-oriented mindset and strong problem-solving abilities
- Commitment to customer satisfaction and ongoing learning
- Familiarity with agency management software and general computer proficiency
- Experienced insurance professional with a passion for customer service
- Fluent in both Spanish and English, enabling effective communication with diverse clients
- Licensed in Property & Casualty Insurance, with additional licensing preferred
- Adaptable, proactive, and detail-oriented in managing multiple client needs
- Committed to teamwork and achieving agency objectives
- This position is with an independent contractor agent, not with the parent insurance company
- Team members work directly with the agent to serve customers and grow the business
- Opportunity to develop valuable skills and advance within the agency
- Commitment to diversity, inclusion, and equal opportunity employment
- Applicants are encouraged to apply by clicking the job application button to take the next step in their insurance career