Bilingual Insurance Customer Service Representative – Licensed, P&C
Location: WEATHERFORD, TX
Job Type: fulltime
Company: Craig Bagley - State Farm Agency
Salary: $40000.0 - $60000.0 per year
Category: Customer Service
Job Description Apply Now
Are you a licensed insurance professional fluent in Spanish with a passion for exceptional customer service? We are seeking an experienced and motivated Bilingual Insurance Customer Service Representative – Licensed, P&C to join a reputable insurance agency team. In this full-time role, you will play a critical part in supporting clients with their insurance needs, utilizing your expertise in property and casualty (P&C) as well as life and health insurance. This opportunity allows you to leverage your bilingual Spanish-English skills to foster meaningful client relationships, provide value-driven solutions, and contribute to the agency’s growth and client satisfaction.
As a Bilingual Insurance Customer Service Representative – Licensed, P&C, you will serve as a key point of contact for customers, ensuring their questions are answered with accuracy and care. Your responsibilities will include assisting clients with policy options, resolving inquiries about coverage, processing policy changes, and guiding clients through claims and billing processes. Your ability to educate clients about insurance products and maintain thorough, proactive communication will contribute significantly to the agency’s reputation for outstanding customer care.
The ideal candidate for the Bilingual Insurance Customer Service Representative – Licensed, P&C role is highly organized, detail-oriented, and dedicated to delivering a remarkable customer experience. You will be expected to utilize your property and casualty license, as well as your life and health license, to support clients’ diverse insurance needs. As you grow in the role, you may also explore advancement opportunities within the agency, gaining valuable industry experience and further developing your expertise in insurance services.
By joining the team as a Bilingual Insurance Customer Service Representative – Licensed, P&C, you will benefit from a supportive, growth-oriented environment. The position offers a competitive base salary plus bonus, paid time off, comprehensive health and retirement benefits, and the chance to make a real difference in the lives of clients. If you are proactive, solution-oriented, and eager to advance your career in the insurance industry, this is the perfect opportunity for you.
Bilingual Insurance Customer Service Representative – Licensed, P&C Summary- Full-time customer service role in a dynamic insurance agency environment
- Serve as a primary contact for Spanish- and English-speaking clients
- Utilize active property & casualty and life & health licenses to assist with insurance policies
- Opportunity to grow and advance within the agency
- Establish and maintain strong client relationships through responsive and knowledgeable service
- Address customer inquiries regarding insurance coverage, eligibility, policy changes, claims, billing, and more
- Educate clients on insurance options using a customer-focused, needs-based review process
- Provide prompt and accurate information to facilitate policy decisions
- Assist with policy transfers, submissions, and follow-up to ensure client satisfaction
- Document client interactions and provide timely reports to agency management
- Remain current on product changes, technical developments, and continuing education requirements
- Collaborate with team members to achieve agency goals and deliver exceptional service
- Competitive base salary with performance-based bonus potential
- PTO including vacation and personal/sick days
- Health, life, and disability insurance benefits
- Retirement plan for long-term financial security
- Valuable industry experience and training
- Potential for career growth and advancement within the agency
- Active Property & Casualty license required
- Active Life and Health license required
- Bilingual proficiency in Spanish and English required
- Excellent written, verbal, and listening communication skills
- Strong interpersonal skills; people-oriented approach
- Organizational skills and attention to detail
- Ability to multi-task and manage competing priorities
- Self-motivated with a proactive mindset for problem-solving
- Dedication to accurate, timely work and customer satisfaction
- Ability to work collaboratively within a team environment
- Quick learner of insurance agency software and processes
- Licensed in both Property & Casualty and Life & Health insurance
- Fluent in Spanish and English, able to communicate effectively across cultures
- Demonstrates initiative, reliability, and commitment to service excellence
- Thrives in a fast-paced, detail-oriented environment
- Interested in building a long-term career in insurance customer service
- Position is with an independent insurance agency contractor and not the parent insurance company
- Employment is contingent upon successfully meeting licensing and training requirements
- All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, disability, or protected veteran status
- Agency is committed to fostering a diverse and inclusive workplace
If you are ready to take the next step in your career as a Bilingual Insurance Customer Service Representative – Licensed, P&C, please click the job application button to submit your resume. We look forward to connecting with you and discussing your potential to grow with our dynamic team.