Bilingual Insurance Customer Service Representative (CSR)
Location: Texarkana, TX
Job Type: fulltime
Company: Kelli Ashbrook-Cummings Insurance Agencies
Salary: 40000.0 per year
Category: Sales
Job Description Apply Now
Bilingual Insurance Customer Service Representative (CSR) Job OverviewWe are seeking a dedicated and bilingual Insurance Customer Service Representative (CSR) to join a successful State Farm Agent team on a full-time basis. The ideal candidate will be fluent in both English and Spanish, demonstrating a passion for customer service and the ability to communicate effectively with a diverse client base. This role is essential to providing high-quality support, building strong relationships, and ensuring customers receive the information and guidance they need regarding insurance products and services. Working as an Insurance Customer Service Representative (CSR) offers the opportunity to make a positive impact while developing valuable industry experience and professional skills.
Responsibilities- Establish and maintain professional relationships with customers, following up as needed to address questions, concerns, or requests.
- Deliver prompt, accurate, and friendly customer service, responding to inquiries about insurance coverage, policy changes, eligibility, claim submissions, billing, and other insurance-related matters.
- Educate customers about insurance options using a customer-focused, needs-based approach, helping them make informed decisions that suit their needs.
- Ensure high standards of work ethic and a commitment to delivering exceptional service on a daily basis.
- Utilize organizational and multitasking skills to manage multiple customer requests and maintain effective workflow within the team.
- Provide timely and thorough activity reports to the agent, ensuring transparency and accountability in all interactions.
- Remain current with product changes, licensing requirements, technical developments, and ongoing education relevant to the insurance industry.
- Fluency in both English and Spanish (Bilingual - Spanish required).
- Excellent interpersonal, written, and verbal communication skills.
- Strong organizational abilities and attention to detail.
- Self-motivated, proactive, and dedicated to providing outstanding customer service.
- Ability to work collaboratively within a team environment and handle multiple tasks efficiently.
- Comfortable learning and utilizing computer systems and digital tools relevant to insurance operations.
- Ability to maintain accuracy and timeliness in all work tasks and communications.
- Must be able to obtain a Property & Casualty insurance license (prior experience or licensure is an asset but not required).
This Insurance Customer Service Representative (CSR) position is offered through a State Farm independent contractor agent. Employees in this role must successfully complete all applicable licensing requirements and training programs as needed. State Farm agents are independent business owners who hire and manage their own staff. Employees of State Farm agents are not employees of State Farm Insurance Companies.
Working as an Insurance Customer Service Representative (CSR) in this supportive environment provides valuable industry experience, growth potential, and an opportunity to serve the community through exceptional customer engagement. If you are passionate about helping others and thrive in a dynamic setting, we encourage you to apply and take the next step in your insurance career.