Bilingual Insurance Customer Service Representative
Location: CHICAGO, IL
Job Type: fulltime
Company: Shawn O'Neill - State Farm Agent
Salary: $50000.0 - $80000.0 per year
Category: Insurance
Job Description Apply Now
Bilingual Insurance Customer Service Representative (Spanish/English) - Full-time
Are you passionate about delivering outstanding service and building strong client relationships in the insurance industry? We are seeking a dedicated Bilingual Insurance Customer Service Representative (Spanish/English) with an active Property and Casualty license to join a dynamic State Farm Agent team. This in-office, full-time opportunity provides a platform for licensed professionals to excel in client engagement, policy support, and insurance education, all while developing their career in a supportive and growth-oriented environment.
As a Bilingual Insurance Customer Service Representative, you will play a vital role as the primary point of contact for both English and Spanish-speaking clients. Your expertise in insurance products and your commitment to providing exceptional customer experiences will be key to supporting the agency’s mission of delivering personalized solutions and building lasting client trust. The position emphasizes value-based conversations, proactive service, and a strong commitment to professional growth.
Working in the heart of Chicago, IL, you will benefit from the city’s vibrant business community and diverse clientele, making each day both challenging and rewarding. The role is ideal for licensed insurance professionals looking to advance their career with a respected State Farm Agent, offering ample opportunities for learning and professional development within the organization.
Bilingual Insurance Customer Service Representative - Summary- Serve as a licensed point of contact for customer inquiries and policy management.
- Deliver consistent, high-quality customer service in both English and Spanish.
- Contribute to business growth by fostering positive relationships and identifying client needs.
- Advance your insurance career within a supportive and goal-driven team environment.
- Establish and nurture strong customer relationships through ongoing communication and personalized service.
- Respond promptly and accurately to customer inquiries regarding insurance availability, eligibility, policy changes, billing, and claims.
- Assist with lead development, schedule appointments, and help identify appropriate products and services for clients.
- Utilize a customer-focused, needs-based approach to educate clients about insurance options and benefits.
- Maintain a strong work ethic, demonstrating commitment to client satisfaction and agency success.
- Provide timely activity reports and updates to the agent, ensuring accurate record-keeping and follow-up.
- Remain current with product changes, licensing requirements, technical developments, and continuing education.
- Work collaboratively as part of a high-performing team and contribute to a positive office environment.
- Competitive salary plus commission structure.
- PTO including vacation and personal/sick days.
- Comprehensive health insurance coverage.
- Valuable industry experience and on-the-job training.
- Opportunities for career growth and advancement within the agency.
- Bilingual proficiency in English and Spanish (required).
- Active Property and Casualty insurance license (required).
- Active Life and Health insurance license (required).
- Excellent interpersonal, verbal, written, and listening skills.
- Strong organizational abilities and attention to detail.
- Demonstrated self-motivation and proactive problem-solving skills.
- Commitment to delivering outstanding customer service.
- Proficiency with computer functions and digital record-keeping.
- Ability to multitask and work effectively within a team-oriented environment.
- Licensed insurance professional with a passion for customer service.
- Bilingual (Spanish/English) communicator, able to connect with a diverse clientele.
- Highly organized, detail-oriented, and dedicated to accuracy in all tasks.
- Motivated to grow within the insurance industry and take on new challenges.
- Adaptable and eager to learn about new products, regulations, and industry trends.
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
- We are an Equal Opportunity Employer and encourage applications from individuals of all backgrounds and experience levels.
If you see yourself thriving in this fast-paced, customer-focused role, we invite you to apply now by clicking the job application button. Join our team as a Bilingual Insurance Customer Service Representative and make a meaningful difference in the lives of our clients while advancing your career in the insurance industry.