Bilingual Insurance Customer Service Representative
Location: BROOKLYN, NY
Job Type: fulltime
Company: John Garfinkel - State Farm Agency
Salary: $43000.0 - $75000.0 per year
Category: Insurance
Job Description Apply Now
The role of Bilingual Insurance Customer Service Representative is a key position within the insurance industry, especially for professionals who are fluent in both Spanish and English. As an essential member of the insurance team, you will contribute to the growth and success of a reputable agency by offering outstanding customer service and support to clients. This opportunity is ideal for self-motivated individuals with a passion for helping others navigate insurance products, policies, and claims. The position is structured to empower you to build long-term relationships with clients, enhance your expertise in the insurance field, and foster your professional development within a dynamic agency environment. Working as a Bilingual Insurance Customer Service Representative offers the chance to make a positive impact in a diverse community, particularly in vibrant urban areas known for their multicultural populations and thriving business sectors.
This full-time position requires you to hold an active Property and Casualty insurance license. If you do not already possess a Life & Health license, you must be willing and able to obtain one. Prior experience with a major insurance provider, such as State Farm or an equivalent, is considered advantageous but not mandatory. You will be responsible for engaging with clients, identifying their insurance needs, and guiding them through a comprehensive selection of insurance products and services. In addition, you will be expected to manage a variety of service requests and ensure a seamless, supportive experience for every customer interaction.
The agency is committed to professional growth, offering valuable experience and opportunities for advancement to motivated team members. Employees are encouraged to embrace a proactive approach, develop their communication and organizational skills, and take initiative in their daily responsibilities. The work environment is fast-paced and supportive, ideal for individuals who thrive when challenged and enjoy working in a collaborative team setting. As a Bilingual Insurance Customer Service Representative, you will play a pivotal role in enhancing customer satisfaction and loyalty through attentive service and expert product knowledge.
Joining this team means being part of an organization that values diversity, inclusion, and ethical business practices. The agency operates as an independent contractor, providing employees with the autonomy to excel while ensuring compliance with all applicable licensing and training requirements. Employees are not direct employees of the parent insurance company but are integral members of the independent agency’s team. The agency upholds a strong commitment to equal employment opportunity and fair workplace standards.
To apply for this exciting career opportunity, click the job application button and take the first step toward becoming a valued Bilingual Insurance Customer Service Representative. You will be contacted with information regarding the next steps in the interview process, where you can further showcase your qualifications and enthusiasm for the role.
Bilingual Insurance Customer Service Representative - Summary- Provide bilingual (Spanish/English) customer service and support within a dynamic insurance agency environment.
- Play a key role in assisting clients with insurance products, policy changes, claims, and billing inquiries.
- Contribute to agency growth by developing leads, building relationships, and delivering value-based conversations.
- Opportunity to gain valuable industry experience and grow within the agency.
- Develop and pursue sales leads through proactive outreach and follow-up.
- Schedule appointments and identify client insurance needs.
- Market appropriate insurance products and services based on client requirements.
- Establish and maintain positive customer relationships.
- Respond promptly and accurately to inquiries regarding insurance availability, eligibility, coverage, policy changes, transfers, claim submissions, and billing clarification.
- Deliver friendly, helpful, and knowledgeable service in every customer interaction.
- Ensure compliance with all agency procedures and regulatory requirements.
- Base salary plus commission/bonus structure provides earning potential linked to performance.
- Paid time off, including vacation and personal/sick days, supports work-life balance.
- Access to valuable industry experience and training.
- Opportunities for growth and advancement within the agency.
- Bilingual proficiency in Spanish and English is required.
- Active Property & Casualty insurance license is mandatory.
- Ability and willingness to obtain a Life & Health insurance license if not already held.
- Excellent verbal, written, and listening communication skills.
- Strong customer service orientation and ability to relate effectively to clients.
- Self-motivated with the ability to multi-task and adapt in a fast-paced environment.
- Prior insurance industry experience, especially with major providers, is preferred.
- Energetic, ambitious, and passionate about client service and relationship building.
- Demonstrates initiative and a proactive approach to problem-solving.
- Thrives in a collaborative, team-based environment.
- Willing to invest in ongoing professional development and licensing.
- Values diversity, inclusion, and ethical business practices.
- This position is with an independent contractor agent, not directly with the parent insurance company.
- Employees must successfully complete all licensing and training requirements as determined by the agency and regulatory bodies.
- The agency upholds equal employment opportunity and does not discriminate based on any protected status.
- The role offers the chance to work and grow within a culturally rich and dynamic urban area.
- To be considered for this Bilingual Insurance Customer Service Representative position, click the application button to submit your credentials and take the next step toward a rewarding career in insurance.