Bilingual Insurance Customer Service Representative
Location: HALTOM CITY, TX
Job Type: fulltime
Company: Mario DeSantiago - State Farm Agency
Salary: $35000.0 - $55000.0 per year
Category: Insurance
Job Description Apply Now
The role of Bilingual Insurance Customer Service Representative offers an exciting opportunity for motivated professionals fluent in both Spanish and English. In this position, you will play a crucial part in supporting a dynamic insurance agency team and delivering high-quality customer service to a diverse client base. As a Bilingual Insurance Customer Service Representative, you will be responsible for building strong client relationships while delivering seamless support and guidance regarding insurance products and services. The ideal candidate will hold an active Property and Casualty license, possess excellent interpersonal abilities, and demonstrate a passion for helping others navigate their insurance needs.
Working as a Bilingual Insurance Customer Service Representative allows you to leverage your language skills for meaningful impact, particularly in providing clear communication and comprehensive support to Spanish-speaking customers. This position requires attention to detail, adaptability, and a commitment to ongoing learning, ensuring you stay current with industry changes and regulations. The agency values initiative, professionalism, and a customer-centric approach, making this an excellent opportunity for those seeking career growth in the insurance field.
As part of the agency team, you will have the chance to collaborate with dedicated professionals and contribute to the organization’s mission of delivering exceptional customer service. Your ability to effectively communicate, solve problems proactively, and manage multiple tasks will be critical to your success. The agency fosters an environment of growth and advancement, providing you with valuable experience and opportunities for future development. If you are a driven individual who thrives in a fast-paced, team-oriented setting, this position is an ideal match for your talents and ambitions.
Bilingual Insurance Customer Service Representative - Summary- Serve as the primary point of contact for insurance clients, handling inquiries and providing support in both Spanish and English.
- Utilize your Property and Casualty license to assist customers with policy questions, changes, claims, and coverage options.
- Support agency goals by fostering positive client relationships and ensuring high levels of satisfaction.
- Contribute to a collaborative team environment committed to service excellence.
- Establish and maintain client relationships, following up with customers as needed to address concerns or changes in policy.
- Deliver prompt, accurate, and friendly customer service by responding to inquiries about insurance eligibility, availability, coverage, policy alterations, transfers, claims submission, and billing clarification.
- Guide customers through insurance options using a needs-based review process, clearly explaining available products and services.
- Demonstrate a strong work ethic and maintain a commitment to daily success and client satisfaction.
- Utilize organizational and multitasking skills to manage daily workflow efficiently.
- Proactively address client issues and provide timely, thorough activity reports to the agent.
- Stay updated on product changes, licensing requirements, technical developments, and participate in continuing education as necessary.
- Competitive base hourly pay, commensurate with licensing and experience.
- Opportunities for commission and performance-based bonuses.
- PTO including vacation and personal/sick days.
- Valuable experience in a leading insurance agency environment.
- Potential for career growth and advancement within the agency.
- Active Property & Casualty license required.
- Life and Health insurance license preferred.
- Fluency in both English and Spanish (bilingual proficiency is mandatory).
- Strong interpersonal and communication skills, including written, verbal, and listening abilities.
- Demonstrated organizational skills and attention to detail.
- Self-motivated with a proactive approach to problem-solving.
- Ability to work both independently and as part of a team.
- Comfortable learning and adapting to new computer functions.
- Dedication to delivering superior customer service and accuracy in all tasks.
- Ability to manage multiple priorities and maintain timely completion of work assignments.
- Bilingual in Spanish and English, with a passion for helping clients from diverse backgrounds.
- Licensed in Property and Casualty insurance, with a drive for further professional development.
- Positive attitude, excellent work ethic, and a commitment to continuous learning.
- Thrives in a team environment and enjoys building lasting relationships with clients.
- Detail-oriented, organized, and capable of handling multiple tasks efficiently.
- This position is with an independent contractor agent and not directly with the insurance company. Employees must complete all applicable licensing and training requirements.
- The agency supports professional development and encourages applications from all backgrounds and experience levels.
- Enjoy the benefits of working in a supportive environment that values diversity and inclusiveness.
- Interested candidates are encouraged to apply by submitting an online application through the provided job application button to take the next step in joining a successful insurance agency team.
- We are an Equal Opportunity Employer and welcome applicants from diverse backgrounds.
If you are ready to make a difference as a Bilingual Insurance Customer Service Representative, apply today to join a team committed to client satisfaction and professional growth.