Bilingual Insurance Customer Service Representative
Location: DENTON, TX
Job Type: fulltime
Company: Matt Portz - State Farm Agency
Salary: $48000.0 - $70000.0 per year
Category: Customer Service
Job Description Apply Now
Bilingual Insurance Customer Service Representative (Property & Casualty, Spanish)
Are you passionate about providing outstanding customer service in the insurance industry? We are seeking a motivated and licensed Bilingual Insurance Customer Service Representative (Property & Casualty, Spanish) to join our dedicated team. As a Bilingual Insurance Customer Service Representative, you will play a vital role in supporting clients, ensuring they understand their insurance options, and delivering a seamless customer experience. This is a rewarding opportunity for individuals with an active Property & Casualty insurance license and strong Spanish language skills who thrive in a collaborative and dynamic environment.
As a Bilingual Insurance Customer Service Representative, you will be responsible for establishing and maintaining positive relationships with clients. Your ability to communicate fluently in both English and Spanish will be instrumental in serving a diverse customer base. You will assist policyholders by responding to inquiries, clarifying coverages, processing policy changes, and supporting claims and billing processes. Your commitment to accuracy, attention to detail, and customer satisfaction will contribute to the ongoing success of our agency.
This full-time role provides the chance to gain valuable experience in the insurance sector, with opportunities for professional growth and advancement within the agency. The working atmosphere is supportive, inclusive, and focused on personal development. You will utilize technology and social media tools to connect with clients and provide timely, effective service. If you are proactive, organized, and dedicated to delivering high-quality results, we encourage you to apply for the Bilingual Insurance Customer Service Representative (Property & Casualty, Spanish) position and become a key member of our team.
Bilingual Insurance Customer Service Representative - Summary- Full-time position supporting insurance clients with a focus on customer service excellence
- Requires active Property & Casualty insurance license and bilingual fluency in Spanish and English
- Work closely with agency staff and clients to deliver prompt, accurate, and friendly service
- Assist with policy inquiries, changes, claims, and billing in a professional and efficient manner
- Opportunity to advance within the agency and gain valuable industry experience
- Establish and nurture positive customer relationships through regular communication and follow-up
- Respond to client inquiries regarding insurance availability, eligibility, coverages, and policy changes
- Process policy changes, endorsements, transfers, and claim submissions accurately and efficiently
- Educate clients about insurance products using a customer-focused, needs-based approach
- Clarify billing questions and resolve issues in a timely manner
- Maintain a strong work ethic and uphold the agency’s commitment to customer satisfaction
- Adhere to all agency procedures, documentation standards, and regulatory requirements
- Contribute to a positive team environment and support agency growth initiatives
- Stay current with industry trends, licensing requirements, and continuing education opportunities
- Competitive base salary with performance-based bonus opportunities
- PTO, including paid vacation and sick/personal days
- Opportunity for professional advancement within the agency
- Comprehensive training and valuable hands-on experience in the insurance industry
- Supportive team environment focused on growth and development
- Active Property & Casualty insurance license (required)
- Bilingual - fluent in Spanish and English (required)
- Life and Health license is a plus
- One year or more of customer service experience preferred
- Proficient with technology, including AI and social media platforms
- Excellent interpersonal and communication skills (written, verbal, listening)
- Strong organizational skills and attention to detail
- Self-motivated and proactive in problem-solving
- Ability to work both independently and as part of a team
- Comfortable learning and utilizing computer systems and software
- Demonstrates pride in accurate and timely completion of work
- Able to multi-task and adapt in a fast-paced environment
- Willingness to provide timely and comprehensive activity reports to agency management
- Energetic and enthusiastic about helping others find the right insurance solutions
- Thrives in a team-oriented, collaborative office setting
- Demonstrates professionalism, reliability, and a commitment to customer service excellence
- Comfortable working with diverse clients and adapting communication style as needed
- Seeks opportunities for personal and professional growth within the insurance industry
- This role is with an independent contractor agent and not directly with the insurance company
- All employees must successfully complete applicable licensing requirements and training programs
- We are an Equal Opportunity Employer and encourage applicants from all backgrounds to apply
- To be considered, please submit your application by clicking the job application button
Take the next step in your insurance career and apply today for the Bilingual Insurance Customer Service Representative (Property & Casualty, Spanish) position. Join a dynamic team committed to providing exceptional service and making a positive impact on our clients’ lives.