Bilingual Insurance Customer Service Representative
Location: LEESBURG, VA
Job Type: fulltime
Company: Carola Salinas - State Farm Agency
Salary: $18.0 - $26.0 per hour
Category: Insurance
Job Description Apply Now
Bilingual Insurance Customer Service Representative (P&C Licensed, Spanish)
As a Bilingual Insurance Customer Service Representative, you will play a vital role in delivering exceptional service and support to clients within a reputable insurance agency. This full-time position is tailored for individuals who are fluent in both English and Spanish and possess an active Property and Casualty (P&C) insurance license. As a key member of the customer service team, you will be responsible for addressing client inquiries, guiding customers through policy options, and ensuring a positive and informative customer experience. You will be part of a collaborative, client-focused team that values professionalism, integrity, and dedication to customer satisfaction.
This opportunity is ideal for those who are committed to growing their career in the insurance industry and are eager to contribute to a thriving team environment. As a Bilingual Insurance Customer Service Representative, your daily interactions will help clients navigate their insurance needs, offering clarity and support on coverages, policy changes, billing, and claims processes. The agency values proactive individuals who are detail-oriented, self-motivated, and passionate about delivering quality customer service in both English and Spanish.
Working as a Bilingual Insurance Customer Service Representative provides the chance to make a meaningful impact by developing strong client relationships, facilitating value-based conversations, and upholding a high standard of service excellence. You will benefit from a structured onboarding process, continuous professional development, and the support of a dynamic team. Your ability to communicate fluently in Spanish and English will be essential in effectively serving a diverse client base and expanding the agency's reach within the community.
Being part of this agency means engaging in ongoing education and training to stay current with industry trends, product enhancements, and regulatory requirements. The agency offers a supportive culture where your contributions are recognized, and there are opportunities for advancement based on performance and initiative. If you are seeking a challenging yet rewarding career as a Bilingual Insurance Customer Service Representative, this is your opportunity to join a respected insurance agency and contribute to its continued success.
Bilingual Insurance Customer Service Representative - Summary- Deliver prompt, accurate, and friendly customer service to policyholders and prospective clients.
- Utilize bilingual (English/Spanish) skills to support a diverse customer base and foster strong relationships.
- Uphold the agency's mission of providing outstanding insurance solutions and customer experiences.
- Maintain high ethical standards and comply with all regulatory licensing and education requirements.
- Establish and nurture customer relationships, following up as needed to ensure satisfaction and retention.
- Respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Educate customers about insurance options using a customer-focused, needs-based approach.
- Maintain a strong work ethic and demonstrate a commitment to daily excellence in service delivery.
- Provide timely and thorough activity reports to the agent, ensuring transparency and accountability.
- Participate in ongoing training and development to remain current with product changes and technical advancements.
- Support the team environment by collaborating effectively and assisting with problem-solving as needed.
- Competitive hourly pay structure based on licensing and experience.
- Eligibility for bonuses and commissions tied to individual and team performance.
- PTO including vacation and personal/sick days for work-life balance.
- Access to life insurance and retirement plan options.
- Valuable industry experience with growth potential and advancement opportunities within the agency.
- Fluency in both English and Spanish (bilingual required).
- Active Property and Casualty insurance license (required for consideration).
- Ability to obtain a Life and Health insurance license if not already held.
- Strong interpersonal, written, verbal, and listening skills.
- People-oriented with a commitment to delivering outstanding customer service.
- Excellent organizational skills and attention to detail.
- Self-motivated, proactive, and able to multi-task in a dynamic environment.
- Willingness to learn new computer functions and adapt to technology changes.
- Team-oriented attitude with a focus on collaboration and mutual success.
- Licensed in Property and Casualty insurance, with a strong desire to pursue additional licensure if needed.
- Proficient in Spanish and English, able to communicate clearly and empathetically with a diverse clientele.
- Demonstrates a high degree of professionalism, integrity, and reliability.
- Enjoys working in a team setting, contributing ideas, and supporting colleagues.
- Focused on personal and professional growth, seeking advancement opportunities in the insurance sector.
- This role is with an independent contractor agent for a nationally recognized insurance provider.
- All employees must successfully complete applicable licensing requirements and ongoing training programs.
- The agency is committed to fostering an inclusive and diverse workplace and is an Equal Opportunity Employer.
- Join a team where your bilingual skills and customer service expertise can make a real difference in clients' lives.
If you are motivated to excel as a Bilingual Insurance Customer Service Representative and meet the listed qualifications, we encourage you to apply by clicking the job application button and take the next step toward a rewarding career in the insurance industry.
Disclosure: This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. We are an Equal Opportunity Employer and encourage applications from individuals of all backgrounds and experience levels.