Bilingual Insurance Customer Service Representative
Location: SALISBURY, MD
Job Type: fulltime
Company: Tom Prunty - State Farm Agency
Salary: $30000.0 - $40000.0 per year
Category: Insurance
Job Description Apply Now
The role of a Bilingual Insurance Customer Service Representative is essential in today’s insurance sector, particularly for those serving a diverse client base. As a key member of the insurance team, you will utilize your fluency in both English and Spanish to provide exceptional customer support and help clients understand and manage their insurance needs. This position is designed for proactive individuals who thrive in fast-paced environments and are passionate about creating positive customer experiences. If you are seeking a rewarding career where your bilingual skills and customer-first mindset will be valued, this is the ideal opportunity to grow with a leading insurance provider.
In the Bilingual Insurance Customer Service Representative position, team members play a vital part in driving business success by building and maintaining client relationships, responding to inquiries, and ensuring customers receive the information and support they need regarding their policies. This role demands a strong work ethic, attention to detail, and the ability to manage multiple priorities efficiently. As a representative, you will be at the forefront of delivering value-based conversations that inform and empower customers, helping them make educated decisions about their insurance coverage.
Utilizing your active Property and Casualty license, you will handle a range of service requests and communicate effectively about policy options, coverage updates, claims, and billing matters. Your commitment to ongoing learning and licensing advancement, such as obtaining a Life & Health license if not already held, will ensure you remain up to date with industry standards and best practices. By contributing to a team-oriented environment and adhering to high standards of professionalism, you will help foster client trust and satisfaction, supporting both short-term goals and long-term retention.
As a Bilingual Insurance Customer Service Representative, you will also focus on developing leads, scheduling appointments, and identifying customer needs to recommend appropriate insurance solutions. Strong interpersonal and communication skills are essential, as is the ability to adapt to new technologies and maintain thorough and timely activity reports for the agency. With a dedication to excellence in customer service and a proactive approach to problem-solving, you will be a valued member of the organization, supporting both clients and colleagues alike.
Employees in this role will benefit from a supportive and growth-oriented workplace. Compensation includes a competitive base salary, bonus, and commission structure, along with paid time off and a retirement plan. Additional benefits such as group life insurance and opportunities for advancement make this an attractive position for those seeking to build a lasting career in the insurance industry. The organization values ongoing education and encourages all representatives to stay current on product changes, licensing requirements, and technical developments to best serve clients and further their professional development.
If you are a motivated, detail-oriented, and bilingual individual eager to contribute to a dynamic insurance team, we invite you to apply for the Bilingual Insurance Customer Service Representative role. Take the next step in your career by clicking the job application button today and become an integral part of a company that values your skills and dedication.
This position is with an independent contractor agent. Employees must complete all applicable licensing requirements and training programs. Employees of independent agents are not employees of the parent insurance company.
Bilingual Insurance Customer Service Representative - Summary- Serve as the first point of contact for insurance clients, providing support in both English and Spanish.
- Utilize an active Property and Casualty license to address client needs and ensure policy compliance.
- Foster positive client relationships and support business growth through exceptional service delivery.
- Establish and maintain strong customer relationships through consistent communication and follow-up.
- Respond promptly and accurately to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claims, and billing.
- Educate clients on insurance options using a needs-based approach to ensure they make informed decisions.
- Develop leads, schedule appointments, and identify customer needs to recommend suitable products and services.
- Maintain detailed and timely activity reports for management and compliance purposes.
- Commit to ongoing learning and remaining current on product updates, licensing, and technical developments.
- Competitive base salary with opportunities for bonus and commissions.
- PTO package for personal use.
- Retirement plan options such as SIMPLE IRA.
- Group life insurance coverage.
- Opportunities for professional growth and advancement within the agency.
- Fluency in Spanish and English is required for effective client communication.
- Active Property & Casualty license is required.
- Ability to obtain a Life & Health license if not already held.
- Strong interpersonal, written, verbal, and listening skills.
- Excellent organizational abilities and attention to detail.
- Self-motivated with the ability to work independently and as part of a team.
- Comfort with learning and using computer functions and insurance software systems.
- Commitment to accurate, timely completion of assigned tasks.
- Bilingual communicator with a customer-centric mindset and dedication to service excellence.
- Detail-oriented, proactive problem-solver who thrives in dynamic environments.
- Demonstrates pride in work and a commitment to ongoing professional development.
- Collaborative, team-oriented, and able to multi-task efficiently.
- Seeking an opportunity to grow within a respected insurance agency.
- This position is with an independent contractor agent, not the parent insurance company itself.
- Selected candidate must complete all relevant licensing and training programs.
- The employer is committed to providing a non-discriminatory workplace and follows all EEOC guidelines.
- Take the next step by submitting your application through the provided application button today.