Bilingual Insurance Customer Service Representative
Location: DELRAY BEACH, FL
Job Type: fulltime
Company: John Peters - State Farm Agency
Salary: $40000.0 - $60000.0 per year
Category: Sales
Job Description Apply Now
Join a leading insurance agency team as a Bilingual Insurance Customer Service Representative (CSR), specializing in both Spanish and English communication. As a Bilingual Insurance Customer Service Representative, you will play a pivotal role in enhancing the customer experience for a well-established insurance agency. This full-time position in Delray, FL, is ideal for a professional who thrives in a customer-focused environment and is passionate about helping individuals with their insurance needs. The agency values commitment to service excellence, and as a Bilingual Insurance Customer Service Representative, your ability to communicate fluently in both Spanish and English will be highly valued as you support a diverse client base.
In this dynamic position, you will interact directly with customers, assisting with inquiries related to insurance policies, coverage options, claims, billing, and general account management. Your primary responsibility will be to ensure each client receives prompt, accurate, and courteous service, contributing to customer retention and satisfaction. The role also involves establishing and nurturing lasting relationships with clients, utilizing a needs-based approach to help them understand their insurance options and guide them through any necessary processes or policy changes.
The ideal candidate for the Bilingual Insurance Customer Service Representative role will possess a valid 2-20 or 4-40 Florida Insurance license, reflecting the agency’s commitment to employing knowledgeable and credentialed professionals. You will leverage your strong communication, organization, and problem-solving skills while working closely with your team to achieve agency goals. The agency fosters a collaborative atmosphere where initiative and attention to detail are highly regarded, and where you can develop your career through ongoing learning and advancement opportunities.
As a Bilingual Insurance Customer Service Representative, you will receive a competitive base salary commensurate with your experience and licensing, as well as performance-based bonuses. Additional benefits include life insurance, paid time off, and a clear pathway for growth and advancement within the agency. The agency’s mission is to provide exceptional service to every client, and your contributions will be central to upholding this standard of excellence. Working in Delray, FL, offers the added benefit of serving a vibrant, multicultural community where your bilingual skills will make a meaningful impact.
To excel in this role, you should be self-motivated, detail-oriented, and proactive in solving problems. Experience in sales or customer service is preferred, as is the ability to work well within a team environment. You must be adept at assessing customers’ needs, conducting effective interviews, and relating to clients from a variety of backgrounds. If you are ready to make a difference and grow your career as a Bilingual Insurance Customer Service Representative, click the application button to submit your resume and take the next step in joining a respected insurance agency team.
Bilingual Insurance Customer Service Representative - Summary- Full-time opportunity supporting a reputable insurance agency in Delray, FL
- Primary focus on delivering exceptional, bilingual customer service in Spanish and English
- Ideal for licensed insurance professionals passionate about helping clients with policy needs
- Answer incoming telephone calls and greet clients in a professional manner
- Establish and maintain strong customer relationships through effective communication and follow-up
- Provide prompt, accurate, and friendly customer service regarding policy inquiries, coverages, eligibility, changes, transfers, claim submissions, and billing clarification
- Utilize a needs-based review process to educate customers about available insurance options
- Support clients through policy updates and changes, ensuring all needs are addressed efficiently
- Collaborate with team members to achieve agency service and retention goals
- Competitive base salary based on experience and licensing
- Performance-based bonuses and incentives
- Comprehensive life insurance coverage
- Paid time off for work-life balance
- Opportunities for career advancement and professional growth within the agency
- Fluency in both Spanish and English required
- Valid 2-20 or 4-40 Florida Insurance license required
- Preferred experience in sales (outside sales, inside sales, retail sales, or telemarketing) or customer service
- Excellent written, verbal, and listening communication skills
- Strong attention to detail and organizational abilities
- Self-motivated and proactive in resolving customer issues
- Comfortable working in a collaborative, team-oriented environment
- Ability to assess customer needs and conduct effective client interviews
- Driven, personable, and service-oriented professional
- Demonstrates empathy, patience, and adaptability in client interactions
- Keen problem-solver with a passion for helping others
- Prepared to contribute positively to a diverse and inclusive team
- Willing to continuously learn and adapt to evolving customer needs
- This position is with an independent insurance agency, not directly with State Farm Insurance Companies
- Employees must complete all applicable licensing requirements and training programs
- Agency employees are not employees of State Farm; agents are independent contractors who hire their own teams
- Equal Employment Opportunity (EEO) is strictly observed and enforced
- If you are motivated to succeed as a Bilingual Insurance Customer Service Representative, submit your application by clicking the job application button for immediate consideration