Bilingual Insurance Customer Service Representative
Location: ARLINGTON HEIGHTS, IL
Job Type: fulltime
Company: Agata Bielski - State Farm Agency
Salary: $44000.0 - $60000.0 per year
Category: Customer Service
Job Description Apply Now
Join a dynamic team as a Bilingual Insurance Customer Service Representative, specializing in Polish and English language support. This full-time opportunity is ideal for individuals passionate about delivering exceptional customer service in the insurance sector. As a valued team member, you will have the chance to grow your career, receive comprehensive training, and develop valuable expertise in the insurance industry. This role offers a rewarding environment for those who thrive in fast-paced settings and are eager to help customers understand their insurance options with clarity and professionalism.
As a Bilingual Insurance Customer Service Representative, you will serve as a key liaison between customers and the agency, ensuring clients receive prompt, accurate, and friendly service. Your ability to communicate fluently in both Polish and English is essential to providing personalized support to a diverse client base. The position involves responding to inquiries, addressing policy questions, and assisting with claims, billing, and coverage changes. You will also play a critical role in building lasting customer relationships, contributing to the agency’s growth through value-based conversations and a focus on customer satisfaction.
This position welcomes candidates who are motivated self-starters, possess strong interpersonal and organizational skills, and have a keen attention to detail. While prior insurance experience is beneficial, it is not required, as thorough training and support will be provided to the right candidate. The agency values individuals who are proactive in problem-solving, dedicated to customer service excellence, and maintain a strong work ethic with a daily commitment to success.
Located in Arlington Heights, IL, this insurance office offers a supportive, collaborative workplace culture. Working in Arlington Heights provides access to a welcoming community with a vibrant business environment, making it an excellent place to advance your career in insurance customer service. As a full-time employee, you will benefit from a competitive compensation package, including base pay with commission opportunities, paid time off, health and life insurance, a retirement plan, and meaningful prospects for advancement within the agency.
Applicants must be fluent in Polish and English and able to obtain the necessary Property & Casualty and Life & Health licenses as required. The role requires excellent communication skills, adaptability, and the ability to work effectively both independently and as part of a team. If you are committed to professional growth, dedicated to providing outstanding service, and ready to make a positive impact, we encourage you to apply for the Bilingual Insurance Customer Service Representative position by clicking the job application button.
Bilingual Insurance Customer Service Representative - Summary- Full-time insurance customer service role requiring fluency in Polish and English
- Opportunity to work in a supportive team environment in Arlington Heights, IL
- Comprehensive training provided; prior insurance experience helpful but not required
- Focus on customer satisfaction, value-based conversations, and agency growth
- Answer incoming calls and greet customers professionally
- Establish and nurture customer relationships; follow up as needed
- Provide prompt, accurate, and friendly service, including responding to inquiries about insurance coverages, policy changes, and claims
- Educate customers on available insurance options using a needs-based review process
- Maintain high work standards and daily commitment to team success
- Prepare and deliver timely activity reports to agent
- Remain current on product changes, licensing requirements, and industry developments
- Base hourly pay commensurate with experience
- Opportunities to earn commissions based on performance
- Paid time off, including vacation and personal/sick days
- Health insurance and life insurance options
- Retirement plan
- Valuable hands-on experience and growth potential within the agency
- Fluency in Polish and English (required)
- Ability to obtain Property & Casualty and Life & Health insurance licenses
- Strong interpersonal, written, verbal, and listening skills
- People-oriented, with excellent organizational skills
- Self-motivated and detail-oriented
- Strong problem-solving abilities and proactive approach
- Commitment to customer service excellence
- Ability to learn and utilize computer functions effectively
- Pride in accurate and timely work completion
- Ability to work collaboratively within a team and multitask efficiently
- Motivated to succeed and interested in a career in the insurance industry
- Thrives in a fast-paced, customer-focused environment
- Willing to learn and adapt to industry changes and new technologies
- Demonstrates professionalism and reliability
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies
- Employees of State Farm agents must complete applicable licensing requirements and training programs
- State Farm agents are independent contractors who hire their own employees
- Employees of State Farm agents are not employees of State Farm Insurance Companies
- All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or protected veteran status
If you are ready to take the next step in your career and make a difference as a Bilingual Insurance Customer Service Representative, apply now by clicking the job application button. We look forward to hearing from you and discussing your future with our team!