Bilingual Insurance Customer Service Representative
Location: FAYETTEVILLE, NC
Job Type: parttime
Company: Dan Heiman - State Farm Agency
Salary: $15.0 - $16.0 per hour
Category: Customer Service
Job Description Apply Now
The Bilingual Insurance Customer Service Representative plays a key role in supporting customers through exceptional, value-driven service in both Spanish and English. This position is a vital part of an independent insurance agency’s in-office team, focused on helping individuals and families with their insurance needs. As a Bilingual Insurance Customer Service Representative, you will leverage your communication skills to deliver memorable customer experiences and help drive business growth. The role requires a commitment to obtaining a Property and Casualty license within the first 90 days of employment, ensuring you are positioned to assist clients with a broad range of insurance products.
Working as a Bilingual Insurance Customer Service Representative, you will handle inbound calls, address inquiries from Spanish-speaking customers, and provide knowledgeable support regarding insurance policies, coverage options, policy changes, claims processing, and billing clarifications. You will be part of a collaborative team that values professionalism, reliability, and attention to detail. The agency environment is dynamic and fast-paced, offering opportunities for growth and skill development.
Located in Fayetteville, NC, this role is designed for candidates who can commute to the office and are available to work part-time hours. The agency is committed to fostering a supportive workplace and offers advancement opportunities for high-performing team members. If you are passionate about delivering outstanding service and want to build a rewarding career in the insurance sector, this is an excellent opportunity to join a reputable agency and make a meaningful impact.
Apply today to take the next step in your career as a Bilingual Insurance Customer Service Representative. Click the job application button to start your journey with a team dedicated to professional excellence and customer satisfaction.
Bilingual Insurance Customer Service Representative - Summary- Serve as the first point of contact for Spanish- and English-speaking clients in an independent insurance agency.
- Deliver high-quality customer service and support via phone and in-person interactions.
- Contribute to agency growth through value-based conversations and efficient issue resolution.
- Work collaboratively with the team to meet and exceed agency objectives.
- Answer inbound phone calls and assist customers, particularly Spanish-speaking clients, with insurance questions and concerns.
- Provide prompt, accurate, and friendly service, including inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing issues.
- Maintain a strong work ethic and commitment to daily success.
- Organize and document customer interactions and activity reports for the agent.
- Stay up-to-date on product changes, licensing requirements, and ongoing education for professional growth.
- Support the agency’s mission of delivering exceptional service and building lasting client relationships.
- Competitive starting hourly pay with opportunities for increases based on performance.
- Potential for remote work in the future for high-performing employees.
- Professional development and growth opportunities within the agency.
- Bilingual proficiency in Spanish and English (required).
- Willingness to obtain a Property and Casualty insurance license within 90 days of employment (required).
- Excellent interpersonal, written, verbal, and listening skills.
- Strong organizational abilities and attention to detail.
- Self-motivation and a proactive approach to problem solving.
- Ability to learn and use computer-based systems for client management.
- Team-oriented with the capability to handle multiple tasks efficiently.
- Commitment to staying current with industry developments and continuing education.
- Demonstrates a passion for customer service and the insurance industry.
- Thrives in a fast-paced, team-driven environment.
- Exhibits professionalism, reliability, and a positive attitude.
- Shows pride in delivering accurate and timely work.
- Seeks long-term career growth and advancement within the agency.
- This position is with an independent contractor agent, not directly with the parent insurance company.
- All employees must complete applicable licensing requirements and training programs.
- The agency is an equal opportunity employer and values diversity in its workforce.
- To apply, please click the job application button and submit your resume for consideration. Qualified applicants will be contacted for next steps in the interview process.