Bilingual Insurance Customer Service Representative
Location: FAIRLAWN, OH
Job Type: fulltime
Company: Chad Sokolowski - State Farm Agency
Salary: $30000.0 - $40000.0 per year
Category: Sales
Job Description Apply Now
The Bilingual Insurance Customer Service Representative is an essential role within the insurance industry, designed for professionals fluent in both Spanish and English who possess an active Property and Casualty license. This position offers an exciting opportunity for individuals eager to advance their careers in a dynamic, client-focused environment. As a key member of an insurance agent's team, the Bilingual Insurance Customer Service Representative is responsible for delivering exceptional service, supporting customers through every step of their insurance experience, and helping drive the agency’s growth by fostering long-term client relationships.
Working as a Bilingual Insurance Customer Service Representative provides a unique opportunity to utilize strong communication skills, both written and verbal, to address a wide array of customer needs. The role centers around engaging with clients, providing accurate and friendly service, and educating customers on available insurance options. In addition to responding to inquiries regarding policy coverages, billing, claims, and eligibility, the representative is expected to establish and maintain positive relationships with clients, ensuring their questions are answered and their needs are met in a timely and professional manner.
This role is well-suited to motivated self-starters who thrive in fast-paced settings and enjoy problem-solving. The Bilingual Insurance Customer Service Representative plays a pivotal part in maintaining the agency’s reputation for remarkable customer experiences, utilizing needs-based review processes to ensure clients understand their insurance options and can make informed decisions. A proactive approach to customer service, combined with strong organizational skills, is essential to succeed in this position.
In addition to the core service responsibilities, the Bilingual Insurance Customer Service Representative is expected to remain current with product changes, licensing updates, technical developments, and continuing education requirements. This commitment to ongoing professional development ensures that clients receive accurate and up-to-date information. The representative must also be adept at utilizing computer systems to process policies, manage client accounts, and generate thorough activity reports for the agent’s review.
This position offers a range of benefits, including competitive hourly pay, bonuses, paid time off, and opportunities for professional growth within the agency. Team members gain valuable experience that can serve as a foundation for advancement in the insurance industry. The collaborative team environment supports personal development and success, empowering employees to take pride in their work and deliver outstanding results every day.
As a representative of a State Farm independent contractor agent, the Bilingual Insurance Customer Service Representative is expected to meet all licensing requirements and complete any necessary training programs. Employees in this role are not employees of State Farm Insurance Companies, but rather of the independent agent. This distinction reinforces the importance of professionalism, accountability, and dedication to the agency’s mission and values.
If you are a driven, detail-oriented individual dedicated to providing exceptional customer service and looking for a rewarding career as a Bilingual Insurance Customer Service Representative, we encourage you to apply by clicking the job application button and take the next step towards your professional future.
Bilingual Insurance Customer Service Representative - Summary- Client-facing insurance role requiring Spanish and English fluency
- Supports customers throughout the insurance process
- Acts as a key team member within an independent agency
- Establish and maintain customer relationships
- Respond to inquiries regarding insurance products, coverages, policy changes, claims, and billing
- Educate clients about available insurance options using needs-based reviews
- Follow up with customers and provide timely, accurate service
- Process policy updates, transfers, and claim submissions
- Generate and deliver activity reports to agent
- Remain current on product changes, licensing, and technical developments
- Contribute to agency growth and customer retention through value-based conversations
- Competitive hourly wage plus performance-based bonuses
- PTO including vacation and sick days
- Opportunities for professional growth and advancement within the agency
- Hands-on experience in the insurance industry
- Bilingual proficiency in Spanish and English (required)
- Active Property & Casualty license (required)
- Life and Health license (required)
- Excellent communication and interpersonal skills
- Strong organizational abilities and attention to detail
- Self-motivated, proactive, and able to work both independently and collaboratively
- Comfortable with computer systems and multi-tasking
- Commitment to ongoing professional development and learning
- Energetic, driven, and eager to help clients
- Thrives in a fast-paced, team-oriented environment
- Dedicated to delivering high-quality customer service
- Values accuracy, timeliness, and accountability in all tasks
- Position is with an independent contractor agent, not State Farm Insurance Companies
- Employment contingent on completion of all licensing and training requirements
- Compliant with all applicable legal and regulatory standards
Take the next step in your customer service career by applying now for the Bilingual Insurance Customer Service Representative position. Click the job application button to get started and join a team that values your skills, dedication, and passion for helping others.