Bilingual Insurance Customer Service Representative
Location: BOCA RATON, FL
Job Type: fulltime
Company: John Santoro - State Farm Agency
Salary: $18.0 - $22.0 per hour
Category: Customer Service
Job Description Apply Now
The role of Bilingual Insurance Customer Service Representative (Spanish/English) offers an exciting opportunity for individuals who are passionate about delivering exceptional customer service in the insurance industry. This full-time position is ideal for professionals with an active Property and Casualty license or those willing to obtain one, and who are fluent in both Spanish and English. As a key member of a dynamic insurance team, you will represent a State Farm independent contractor agent and provide valuable support to clients, ensuring their insurance needs are met with professionalism and care.
In this Bilingual Insurance Customer Service Representative role, you will engage with customers through value-driven conversations, helping them navigate their insurance options and providing clear, accurate information regarding their policies. Your bilingual skills will be instrumental in building strong relationships with a diverse client base, making you an essential asset to the team. The position requires a strong work ethic, attention to detail, and a commitment to delivering remarkable customer experiences in a fast-paced environment.
The company is committed to fostering an inclusive and collaborative workplace, where team members are encouraged to grow professionally and personally. As a Bilingual Insurance Customer Service Representative, you will have access to valuable experience, opportunities for advancement, and a supportive team that values your contributions. If you are self-motivated, people-oriented, and dedicated to customer service, this is your chance to embark on a rewarding career in the insurance sector.
Located in a vibrant and diverse community, this position offers the unique advantage of serving clients from various backgrounds, allowing you to make a meaningful impact through your bilingual abilities. The company is dedicated to ongoing professional development, ensuring that all team members remain current with product changes, licensing requirements, and technical advancements in the insurance industry.
Bilingual Insurance Customer Service Representative - Summary- Full-time role supporting an independent State Farm agent
- Provide bilingual (Spanish/English) customer service for insurance clients
- Deliver accurate, timely, and friendly assistance regarding insurance policies
- Opportunities for growth and professional development
- Establish and nurture customer relationships, ensuring ongoing communication and support
- Respond promptly to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
- Educate customers about insurance options using a needs-based review process
- Maintain a strong work ethic with a total commitment to daily success
- Work collaboratively with team members to achieve office goals
- Provide timely and thorough activity reports to the agent
- Remain current on product changes, licensing requirements, technical developments, and continuing education
- Competitive hourly pay, bonus, and commission opportunities
- PTO including vacation and personal/sick days
- Valuable hands-on experience within the insurance industry
- Growth potential and opportunities for advancement within the agency
- Bilingual proficiency in Spanish and English (required)
- Active Property & Casualty license, or willingness to obtain (required)
- Willingness to obtain Life and Health license
- Excellent interpersonal, communication (written, verbal, listening), and organizational skills
- People-oriented, self-motivated, and detail-oriented
- Proactive in problem solving and dedicated to customer service
- Ability to learn and utilize computer systems and functions
- Pride in accuracy and timely completion of tasks
- Ability to work effectively in a team environment and manage multiple tasks
- Energetic, motivated, and thrives in a fast-paced setting
- Demonstrates a commitment to providing outstanding customer service
- Possesses a strong desire to help clients understand their insurance options
- Exhibits professionalism and a positive attitude in all interactions
- Open to learning and embracing new challenges in the insurance field
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.
- Employees of State Farm agents must be able to successfully complete all applicable licensing requirements and training programs.
- State Farm agents are independent contractors who hire their own employees. State Farm agent employees are not employees of State Farm.
If you are ready to take the next step in your career as a Bilingual Insurance Customer Service Representative, apply now by clicking the job application button. Join a team that values your skills, supports your growth, and is committed to delivering remarkable service to every client.