Bilingual Insurance Customer Service Representative
Location: SALISBURY, MD
Job Type: fulltime
Company: Tom Prunty - State Farm Agency
Salary: $30000.0 - $40000.0 per year
Category: Insurance
Job Description Apply Now
Are you searching for a rewarding career in the insurance industry where your bilingual Spanish-English skills can truly shine? As a Bilingual Insurance Customer Service Representative, you will play a pivotal role in supporting both clients and the agency team by delivering excellent customer service, fostering strong client relationships, and helping individuals and families understand their insurance options. This full-time position offers a dynamic work environment where your contributions will directly impact customer satisfaction and business growth.
As a Bilingual Insurance Customer Service Representative, you will utilize your active Property and Casualty license to ensure customers receive the information and support they need regarding insurance policies, claims, billing, and coverage. You will be at the forefront of creating positive experiences and building trust with clients, all while advancing your professional skills and knowledge within the insurance field. This is a fantastic opportunity for individuals who are proactive, detail-oriented, and passionate about delivering exceptional service in a collaborative, fast-paced setting. The role provides a foundation for future advancement and development within the industry.
Working as a Bilingual Insurance Customer Service Representative provides the chance to make a real difference in the lives of customers by helping them protect what matters most. You will engage in needs-based conversations, educate clients on coverage options, and respond promptly to inquiries in both Spanish and English, ensuring all clients feel understood and valued. If you possess strong communication skills and a commitment to accuracy and efficiency, this is your chance to join a supportive team and enjoy a career with excellent growth prospects.
Bilingual Insurance Customer Service Representative - Summary- Serve as a customer service expert for insurance clients, offering guidance and support in both Spanish and English.
- Help clients understand insurance products and coverage options through clear, needs-based conversations.
- Maintain compliance with all applicable licensing requirements and continuing education standards.
- Work collaboratively with team members to achieve agency goals and deliver outstanding customer experiences.
- Establish and nurture relationships with customers, following up as needed to ensure satisfaction and retention.
- Provide prompt, accurate, and friendly service in response to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Utilize a customer-focused approach to educate clients about insurance options and recommend appropriate solutions for their needs.
- Develop leads, schedule appointments, and assist customers in identifying the right products and services for their unique circumstances.
- Maintain a high level of work ethic and commitment to daily success, striving to exceed team and individual goals.
- Provide timely and comprehensive activity reports to the agent and remain current on product changes, licensing, and technical developments.
- Support the agency by proactively solving problems, staying organized, and managing multiple priorities with accuracy and attention to detail.
- Competitive base salary with opportunities for bonuses and commissions based on performance.
- PTO package, including 18 days for personal use to ensure a healthy work-life balance.
- Participation in a SIMPLE IRA retirement plan to help secure your financial future.
- Access to group life insurance for added peace of mind.
- Valuable on-the-job experience and training in the insurance industry.
- Growth potential and opportunities for advancement within the agency for motivated team members.
- Bilingual proficiency in Spanish and English is required to effectively serve a diverse client base.
- Active Property & Casualty insurance license required to discuss and manage insurance products with clients.
- Ability to obtain a Life & Health insurance license if not already held, supporting a wider range of client needs.
- Excellent interpersonal, verbal, written, and listening communication skills.
- Strong organizational skills, attention to detail, and the ability to multi-task effectively.
- Self-motivated with a proactive approach to problem solving and a dedication to customer service.
- Comfort working both independently and collaboratively within a team environment.
- Ability to learn and utilize computer functions relevant to daily tasks.
- Commitment to ongoing product, licensing, and professional development through continuing education.
- Enthusiastic and energetic professional motivated to excel in a fast-paced insurance agency.
- Enjoys building strong relationships with clients and providing thoughtful, needs-based service.
- Demonstrates pride in delivering accurate, timely work and takes initiative to support team goals.
- Adaptable and eager to learn new skills, products, and industry changes.
- Values personal and professional growth, with a desire for advancement within the insurance field.
- This position is with an independent contractor agent and not directly with the insurance company.
- Employment is contingent upon successful completion of licensing requirements and applicable training programs.
- Team members are hired and employed by independent contractor agents, not by the parent insurance company.
- Equal opportunity employment practices are followed strictly, and all qualified candidates are encouraged to apply.
- Take the next step in your career by submitting your application today and join a team dedicated to making a positive impact for clients every day!