Bilingual Insurance Customer Service Representative
Location: POMONA, CA
Job Type: fulltime
Company: Armando Montejano - State Farm Agency
Salary: $45000.0 - $70000.0 per year
Category: Insurance
Job Description Apply Now
The Bilingual Insurance Customer Service Representative is a vital role within a leading insurance agency, providing exceptional service and support to a diverse client base. This position is ideal for professionals who are fluent in both English and Spanish, and who hold the necessary insurance licenses. As a Bilingual Insurance Customer Service Representative, you will be responsible for managing client relationships, supporting policy administration, and assisting with sales support to contribute to the agency’s growth and success.
Working as a Bilingual Insurance Customer Service Representative means you will serve as a key point of contact for policyholders and prospects, ensuring their needs are met and their questions are answered promptly and accurately. You will play a critical role in helping clients navigate insurance options, understand their coverage, and resolve any concerns regarding policies, billing, or claims. This full-time position offers a dynamic, collaborative environment, with opportunities for professional growth and advancement within the insurance industry.
As part of a respected agency, you will develop meaningful relationships with clients, provide solutions that protect their assets, and contribute to the positive reputation of the organization. The position offers a competitive compensation package, including base salary, commission opportunities, paid time off, retirement plan options, and a supportive workplace culture. If you are dedicated to delivering excellent customer service, enjoy problem-solving, and are passionate about helping others, this is an outstanding opportunity to further your career as a Bilingual Insurance Customer Service Representative.
Bilingual Insurance Customer Service Representative - Summary- Serve as the primary liaison between clients and the agency for insurance-related inquiries.
- Provide bilingual (English/Spanish) service to ensure broad accessibility and effective communication.
- Support policy management, sales, and customer retention efforts.
- Contribute to agency growth through high-quality customer care and teamwork.
- Build and maintain strong relationships with policyholders and prospective clients.
- Deliver outstanding customer service via phone, email, and in-person interactions.
- Assist clients with insurance quotes, coverage questions, policy changes, billing inquiries, and claims support.
- Conduct needs-based policy reviews to identify and address coverage gaps.
- Contribute to client retention and agency growth through dependable, professional service.
- Schedule client appointments, complete follow-ups, and keep organized records.
- Collaborate with team members to achieve agency goals and provide a positive customer experience.
- Competitive base salary with uncapped commission opportunities.
- PTO, including vacation, personal, and sick days.
- SIMPLE IRA retirement plan.
- Career growth and advancement opportunities within the agency.
- Hands-on experience with a reputable insurance provider.
- Supportive, team-oriented work environment.
- Bilingual proficiency in English and Spanish is required.
- Active Property & Casualty Insurance License or Life and Health Insurance License prior to start date is required.
- Minimum of one year of job tenure with current employer.
- At least one year of experience in insurance customer service, sales, or as an insurance account representative.
- Strong verbal and written communication skills.
- Ability to multitask, manage time efficiently, and remain organized in a fast-paced environment.
- Team-oriented attitude with proactive problem-solving abilities.
- Commitment to customer satisfaction and continuous learning.
- Familiarity with agency management software and general computer proficiency.
- Fluent in both English and Spanish, with strong interpersonal and communication skills.
- Licensed in Property & Casualty or Life and Health Insurance.
- Self-motivated, reliable, and passionate about providing top-tier customer service.
- Detail-oriented, organized, and able to handle multiple priorities.
- Enjoys working collaboratively in a team-oriented agency setting.
- Dedicated to upholding the agency’s reputation for excellence and value-driven service.
- This position is with an independent contractor agent, not directly with the parent insurance company.
- Team members work directly with the principal agent to serve customers and support agency growth.
- Career advancement is encouraged, with opportunities to expand responsibilities and grow professionally.
- The agency is committed to diversity, equity, and inclusion, providing equal employment opportunities to all applicants.
- Applicants are encouraged to apply by clicking the job application button to begin the process for this rewarding career opportunity.
If you are ready to make a meaningful impact as a Bilingual Insurance Customer Service Representative, apply today. Join a team that values your skills, supports your growth, and rewards your dedication to client service.
EEO Statement: This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.