Bilingual Insurance Customer Service Representative
Location: ARLINGTON HEIGHTS, IL
Job Type: fulltime
Company: Agata Bielski - State Farm Agency
Salary: $22.0 - $30.0 per hour
Category: Insurance
Job Description Apply Now
The role of Bilingual Insurance Customer Service Representative offers a dynamic opportunity for professionals who are fluent in both Polish and English to join a well-established insurance agency. This full-time position is located in Arlington Heights, IL, and focuses on providing exceptional service to diverse insurance clients. As a Bilingual Insurance Customer Service Representative, you will play a key part in building relationships and ensuring client satisfaction within the insurance sector.
Working as a Bilingual Insurance Customer Service Representative in Arlington Heights, IL, you will interact directly with customers, answer inquiries, and guide them through the insurance process. This role requires a current Property and Casualty license and a proven ability to communicate effectively in both Polish and English, making it a great fit for those who are detail-oriented, self-motivated, and proactive in problem-solving. You will be responsible for handling all aspects of customer service, from policy changes and claims support to billing clarification and needs-based coverage education.
As a valued member of the insurance team, the Bilingual Insurance Customer Service Representative will foster long-term relationships with clients by delivering prompt, accurate, and friendly service. The ability to work collaboratively within a team environment is essential, as is a passion for helping clients understand their insurance options and supporting them throughout their customer journey. This position offers valuable experience in the insurance industry, with opportunities for professional growth and career advancement within the agency.
Arlington Heights, IL, is recognized for its vibrant community and convenient access to resources, providing a positive environment for professionals seeking stability and opportunity in their careers. The agency is committed to supporting employees' development and values diversity, inclusion, and equal opportunity in the workplace. If you are a dedicated professional who meets the outlined requirements, you are encouraged to apply for the Bilingual Insurance Customer Service Representative position by clicking the application button and taking the next step in your insurance career.
Bilingual Insurance Customer Service Representative - Summary- Full-time insurance customer service role with focus on Polish- and English-speaking clients
- Work within an established insurance agency in Arlington Heights, IL
- Utilize bilingual skills to enhance client experience and foster loyalty
- Answer inbound client calls and greet clients at the agency office
- Establish and maintain strong customer relationships
- Follow up with clients as needed to ensure satisfaction and account accuracy
- Provide accurate, timely, and friendly service to clients regarding insurance products and services
- Address inquiries related to insurance availability, eligibility, coverage options, policy changes, transfers, claims, and billing
- Educate clients using a needs-based approach to review insurance options
- Collaborate effectively with team members to support agency goals
- Maintain detailed records of customer interactions and transactions
- Competitive hourly wage based on experience
- Comprehensive health insurance package
- Life insurance benefits
- PTO/Vacation days for work-life balance
- Retirement plan options
- Opportunities for advancement and career growth within the agency
- Valuable experience in the insurance industry
- Fluency in both Polish and English is required
- Active Property and Casualty insurance license
- Excellent written, verbal, and listening communication skills
- Strong self-motivation and attention to detail
- Proactive approach to problem-solving and customer support
- Ability to work collaboratively in a team environment
- Skill in assessing customer needs and conducting effective interviews
- Professional, approachable, and customer-focused demeanor
- Bilingual (Polish/English) with active insurance licensure
- Demonstrates strong customer care and relationship-building skills
- Organized, detail-oriented, and capable of managing multiple client needs
- Enthusiastic about contributing to team success and agency growth
- Motivated to pursue a long-term career in the insurance industry
- This is an in-office position located in Arlington Heights, IL
- Role is with an independent State Farm agent, not directly with State Farm Insurance Companies
- All employees must meet licensing and training requirements as determined by the agency
- Equal Opportunity Employer: The agency values diversity and inclusion in the workplace
- Join a team that supports your professional development and recognizes your contributions
If you are ready to take the next step in your insurance career and meet the qualifications above, apply today for the Bilingual Insurance Customer Service Representative position by clicking the job application button. Become a valued member of a client-focused agency that is committed to your success and growth.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.