Bilingual Insurance Customer Service Representative
Location: CEDAR PARK, TX
Job Type: fulltime
Company: Ismael Cantu - State Farm Agency
Salary: $41250.0 - $50000.0 per year
Category: Insurance
Job Description Apply Now
The Bilingual Insurance Customer Service Representative plays a key role in delivering exceptional support and guidance to policyholders. As a vital team member, you will help drive business growth by engaging in value-based conversations and ensuring every customer enjoys a remarkable service experience. This full-time position requires fluency in English and another language, as well as a current Property and Casualty or Life insurance license. Working within a supportive agent team, you will provide essential customer care, address inquiries, and educate clients about insurance products in a dynamic and rewarding environment. Being a Bilingual Insurance Customer Service Representative offers the opportunity to develop professionally while making a positive impact for customers seeking clarity and support for their insurance needs.
As a Bilingual Insurance Customer Service Representative, you will be responsible for building and nurturing relationships with both new and existing customers. By leveraging your licensing credentials and communication skills, you will address a range of insurance-related questions, assist with policy changes, and explain coverage options. Your ability to listen actively and respond promptly will help foster trust and long-term loyalty among policyholders. The role involves staying up-to-date with industry changes, maintaining detailed records, and contributing to a collaborative team environment that values accuracy and a strong work ethic.
You will thrive in this role by being proactive, self-motivated, and detail-oriented. Your dedication to customer satisfaction and ability to prioritize tasks will allow you to handle multiple requests effectively. The Bilingual Insurance Customer Service Representative position is ideal for individuals who enjoy problem-solving and are committed to ongoing professional growth. In this position, you will also gain valuable industry experience and have opportunities for advancement within the agency.
If you are ready to take the next step in your insurance career and contribute to a high-performing agency team, we encourage you to apply for the Bilingual Insurance Customer Service Representative role today. Click the application button to get started and join a team where your skills and dedication are valued.
Bilingual Insurance Customer Service Representative - Summary- Serve as a primary point of contact for policyholders, providing bilingual support and guidance.
- Facilitate positive customer experiences by building relationships and addressing insurance needs.
- Utilize licensing credentials to educate clients on insurance offerings and options.
- Establish and maintain customer relationships with follow-up as necessary.
- Deliver prompt, accurate, and friendly customer service for all insurance-related inquiries.
- Educate clients using a needs-based review process to explain available insurance options.
- Handle policy changes, transfers, claim submissions, and billing clarifications.
- Maintain meticulous records of customer interactions and activity reports.
- Stay current on product changes, licensing, technical developments, and continuing education requirements.
- Work collaboratively within the agent’s team to achieve daily and long-term business objectives.
- Competitive salary plus bonus opportunities.
- PTO including vacation and personal/sick days.
- Valuable on-the-job experience and professional development support.
- Potential for growth and advancement within the agency.
- Active Property & Casualty or Life and Health insurance license (required).
- Excellent interpersonal, verbal, and written communication skills.
- Customer-focused and people-oriented approach.
- Strong organizational skills and attention to detail.
- Self-motivated with a proactive problem-solving attitude.
- Ability to learn and utilize computer functions relevant to the role.
- Demonstrated ability to work independently and as part of a team.
- Capable of multi-tasking in a fast-paced environment.
- Bilingual proficiency in English and another language.
- Passion for customer service and helping others understand insurance options.
- Strong commitment to professional ethics and ongoing learning.
- Flexible, adaptable, and eager to grow within the insurance field.
- This position is with an independent contractor agent and not the parent insurance company.
- Employment is dependent on completion of all applicable licensing and training requirements.
- All employees are hired by and work directly for the independent contractor agent.
- Applicants are encouraged to apply by clicking the job application button and submitting their resume for consideration.
If you are a motivated professional seeking to advance your insurance career in a supportive and engaging environment, apply now for the Bilingual Insurance Customer Service Representative position. Take the next step and join a team dedicated to excellence in customer care and professional growth.